Customer Experience Manager — Drive CX Excellence

**Key Responsibilities** - Conduct CX analysis (e.g., prioritization, impact estimations, Ops to CX correlations) to inform test selection, prioritization - Collect data across different data systems - Piece together data to build a clear picture of the customer, and communicate to the CX Factory via “Customer Fact Pack” - Coach CX Factory members on...

Key Responsibilities: - Overall management of selected client accounts. - Oversees all team projects, research disciplines, meeting objectives, adherence to quality standards, value add / insights, meeting of deadlines and budgets. - Supports the Service Line Manager and Service Line Lead in managing the research team - RA, RE, SRE levels. - Liaises with...

TheExecutive : Customer Insights & Experience Managementis accountable for defining and embedding Massmart's customer experience (CX) and insights strategy across the enterprise in support of our Trust ambitions, ensuring that customer journeys are consistently measured, understood, and optimised whilst translating customer expectations into actionable...

**Job no**: 526531 **Brand**: Flight Centre Brand **Work type**: Full time **Location**: Johannesburg West **Categories**: Operations & Professional Services **✨ About the role**: The Customer Success Leader role is a senior leadership position focused on driving customer retention, growth, and satisfaction across RSA & the UK Flight Leisure Centre Brand....

Crayon ️ City of Johannesburg, Gauteng, South Africa Customer Experience Manager Note: This role is for one of our clients and is advertised as Martech Product Specialist. While we do track apply clicks, you'll need to complete the quick steps on Crayon for your application to be considered. How you'll role As a Martech Product Specialist, you'll be at the...

The Executive: Customer Insights & Experience Management is accountable for defining and embedding Massmart’s customer experience (CX) and insights strategy across the enterprise in support of our Trust ambitions, ensuring that customer journeys are consistently measured, understood, and optimised whilst translating customer expectations into actionable...

**The CX Consultant will be tasked with**: - Playing the voice of the customer in a multi-disciplinary team, delivering varied CX consulting solutions from CX strategy to design and implementation - Adherence to agreed delivery principles, approaches, tools and methods - Leading interactive sessions with stakeholders such as customer journey mapping...

## Specialist: Customer Experience### **Empowering Africa’s tomorrow, together…one story at a time.**With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as...

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To...

Director of Customer Experience Transformation Join to apply for the Director of Customer Experience Transformation role at Athens Services Summary : The Director of Customer Experience Transformation (CX) is a strategic and forward-thinking leader responsible for transforming how Athens Services understands, designs, and delivers exceptional customer...