Customer Experience Manager

The Executive: Customer Insights & Experience Management is accountable for defining and embedding Massmart’s customer experience (CX) and insights strategy across the enterprise in support of our Trust ambitions, ensuring that customer journeys are consistently measured, understood, and optimised whilst translating customer expectations into actionable...

Get AI-powered advice on this job and more exclusive features. The primary role of the Customer Acquisition Manager is to identify high potential customers, develop and nurture relationships and increase sales by effectively planning and executing face‑to‑face sales activities with potential or existing customers. Key Performance Area Plan and execute...

Company DescriptionTourplan is an established global Tour Operator and Destination Management software company. With over 400 Clients in 70 countries, we have offices in Christchurch, Johannesburg, London, Kuala Lumpur, and Costa Rica. The Tourplan Africa office looks after sales, installations, implementations, training & support for Southern Africa, East...

Darktrace – City of Johannesburg, Gauteng, South Africa Darktrace is a global leader in AI for cybersecurity. Founded in 2013, the company protects nearly 10,000 organizations from unknown threats with its proprietary AI‑powered platform. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience across the entire...

About the role As a Customer Service Executive, you will be a pivotal link between our operations, sales teams, and our valued customers. Your role is not just about resolving issues; it's about creating exceptional experiences that foster long‑lasting customer relationships. Responsibilities Credit assessment of potential clients to facilitate product...

Job location: Johannesburg, South Africa About the role: As a Customer Service Executive, you will be a pivotal link between our operations, sales teams, and our valued customers. Your role is not just about resolving issues; it's about creating exceptional experiences that foster long-lasting customer relationships. What you would be expected to do: Credit...

Role Overview Reload Logistics, a fast-growing leader in Southern African freight forwarding, is seeking a Customer Success Specialist to drive a positive customer experience. You will support key clients post-operations, manage accounts, and identify growth opportunities through cross-selling, up-selling, and contract renewals. You will also work closely...

Seat Academy is looking for an experienced Customer Service Representative to join our dynamic team **REQUIREMENTS**: - **MUST BE AVAILABLE IMMEDIATELY**: - Excellent Computer skills - Experience working with customer support - Ability to stay calm when customers are stressed or upset - Basic communication and interpersonal skills - Strong multi-tasking...

The Customer Experience Consultant is responsible for interactions between the Fin Tech Application Byte Orbit supports and the related users. This does not only include first level support, but also technical support relating to any queries. **Skills **& requirements****: 01. WHO WE ARE LOOKING FOR: - 3 - 4 years experience as a customer experience...

**Job Description**: - Map the entire customer experience considering - Presales journey review and audit inbound and outbound marketing strategies and channel performance. How customers interact with the business, how they first become aware of our products offerings, how they engage for the first time i.e., the entire presales journey - Sales the entire...