Service Manager
4 days ago
National Company in Cape Town is looking for an experienced Service Manager to join their team. About the Company:Our client is a well-established company in the Pest Control Industry, committed to delivering professional, safe, and effective pest management solutions. With a strong focus on customer satisfaction, compliance, and service excellence, we pride ourselves on being a trusted partner for residential, commercial, and industrial clients. The Opportunity:We are looking for an experienced and driven Service Manager to lead our service operations in Cape Town. This role requires a strong leader with operational expertise, excellent people management skills, and a proven ability to ensure that service delivery meets the highest standards of quality and efficiency. Key Responsibilities Lead, manage, and motivate the pest control service team to achieve performance targets. Plan, coordinate, and oversee daily service operations to ensure efficient scheduling and execution. Maintain compliance with industry legislation, health, safety, and environmental regulations. Monitor service quality, implement improvements, and resolve escalated client issues. Provide technical support, coaching, and continuous training to technicians. Prepare and present service performance reports, budgets, and operational plans. Build and maintain long-term client relationships through service excellence. Identify opportunities to improve processes, productivity, and profitability. Manage Logistics and coordinate routes for Service Technicians. Requirements Minimum 4–6 years’ management experience (pest control, facilities management, or related industry advantageous). Must have a Valid P Number Certificate. Strong leadership, communication, and people management skills. Sound understanding of pest control operations, compliance, and health & safety standards. Excellent problem-solving and decision-making abilities. Valid driver’s license and own vehicle is essential. Ability to work independently, under pressure, and meet deadlines.
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Client Service Consultant
4 days ago
Cape Town, South Africa KAAP Service Full timeKAAP Customer Service offers an excellent team of Customer Service Experts for your customers. As the first point of contact, we answer and assist with your customers' queries in a friendly, binding and professional manner. Close and courteous communication is what persistently gives your clients the feeling that they are not just in good, but the best...
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Cape Town, Western Cape, South Africa EXL Service Full time R800 000 - R1 200 000 per yearJob DescriptionAs a Senior Operations Manager, you will be responsible for achieving business objectives by ensuring operational targets are met in line with Service Level Agreements (SLAs).Your role will include leading and developing a high-performing team, maintaining strong client relationships, and ensuring adherence to company policies and procedures....
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Cape Town, Western Cape, South Africa EXL Service Full time R1 200 000 - R2 400 000 per yearJob DescriptionDrive process management rigor to ensure superior service delivery by meeting / exceeding accuracy and related SLAsResponsibilitiesProcess Management: Ensure superior service delivery by meeting/exceeding accuracy. Improvement Strategy: Support development of process improvement and innovation strategies for client business. Client...
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Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R208 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R150 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Store Leader: Drive A-Class Service
21 hours ago
Cape Town, South Africa Service Solutions Full timeA leading retail management company based in Cape Town is seeking a Store Manager to drive store performance and provide outstanding customer service. You'll be responsible for leading and coaching your team while ensuring financial targets are met and exceptional customer experiences are created. Applicants should possess strong leadership skills and have...
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Cape Town, Western Cape, South Africa EXL Service Full time R1 200 000 - R2 400 000 per yearJob DescriptionPRINCIPAL ACCOUNTABILITIESAccountabilities Ensure seamless transition and flawless service delivery Focus on transition with 'Zero' impact on service delivery Focus on efficiencies - leaner, greener and faster Focus on Process stabilization & sustained delivery Reducing operation costs Make TBP more effective Build effective process...
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Executives-Back Office-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R1 500 000 - R2 500 000 per yearJob DescriptionEssential FunctionsResponsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible for...
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Cape Town, South Africa Exl Service Full timeJob Description The Assistant Manager is responsible for supervising, training, and guiding a team of agents. The role involves monitoring performance, ensuring customer satisfaction, and implementing strategies to improve service quality and efficiency. Responsibilities Manage teams and ensure quality and productivity targets are met. Develop strategies on...
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Cape Town, South Africa EXL Service Full timeJob Description: The Assistant Manager is responsible for supervising, training, and guiding a team of agents. The role involves monitoring performance, ensuring customer satisfaction, and implementing strategies to improve service quality and efficiency. - Responsibilities: Role/Responsibility - Manage teams and ensure quality and productivity targets are...
