Junior Operations Manager

Junior Operations Manager – Talent Pool Join to apply for the Junior Operations Manager - Talent Pool role at Mass Markets. Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Job Summary We are seeking a proactive and detail-oriented Junior Operations Manager to support the daily operations of our organization. In this role, you will assist with managing internal processes, coordinating across departments and ensuring smooth communication with both clients and stakeholders. You will play an important part in maintaining efficiency, monitoring workflows, and helping identify areas for improvement. Position Responsibilities Support team coordination, assist in scheduling, and help resolve minor personnel issues to maintain a productive work environment. Prepare and analyze operational reports, track KPIs, and present findings to senior management for decision-making. Assist in maintaining client relationships, ensuring timely communication, and resolving operational issues efficiently. Collaborate with departments to align operational goals and ensure seamless execution. Identify inefficiencies in workflows and suggest improvements to enhance productivity and service delivery. Monitor resource allocation to ensure operational readiness. Ensure adherence to company policies, industry regulations, and quality standards. Support the planning and execution of operational projects, including timelines, deliverables, and stakeholder communication. Attributes Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Problem‑solving mindset with attention to detail. Ability to work independently and as part of a team. Adaptability in a fast‑paced environment. Candidate Qualifications National Senior Certificate (NSC) / Grade 12 – Required. 2–3 years of experience in operations, administration, or a similar role. Basic understanding of business operations, workflow management, and process optimization. Familiarity with reporting tools and data analysis (e.g., Excel, Google Sheets, BI tools). Exposure to client‑facing roles or stakeholder coordination is advantageous. Strong organizational, communication, and problem‑solving skills. Ability to work independently and collaboratively in a fast‑paced environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Additional certifications in project management or operations (e.g., Lean Six Sigma, PMP) are a plus. Compensation & Benefits At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Annual Leave: Paid time off to rest, recharge, or attend to personal matters. Health Benefits: After probation, employees qualify for medical insurance including general practitioners, chronic medication, basic dental and optical care, and emergency services. Career Growth: Internal promotions and clear pathways for advancement across departments. Paid Training: Gain valuable skills and knowledge while earning a salary. Positive Work Environment: Collaborative, team‑oriented culture that values engagement and support. Casual Dress Code: Relaxed dress policy for comfort. Physical Requirements This job operates in a professional office environment. The majority of duties are sedentary, with regular sitting/standing and use of a computer and telephone headset. Occasional movement around the office, reaching, and lifting up to 40 pounds may be required. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results (does not apply in Canada). Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless undue hardship. Equal Opportunity Employer MCI and its subsidiaries embrace differences and believe diversity is a benefit. All employment is based solely on merit and qualification. MCI maintains a workplace free from discrimination and provides reasonable accommodations for qualified employees with protected disabilities. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements and will not tolerate discrimination or harassment. About MCI MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences. MCI assists companies with business process outsourcing, staff augmentation, contact center services, and IT services through general and specialized hosting, software, staff, and services. MCI has multiple facilities across the United States and international locations. #J-18808-Ljbffr