Junior Operations Manager

Overview LOCATION: Cape Town ZAJOB TYPE: Full-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation we have established ourselves as a trusted partner in the industry. We are seeking a proactive and detail-oriented Junior Operations Manager to support the day-to-day operations of our organization. The ideal candidate will assist in managing internal processes, coordinating with stakeholders and ensuring smooth client interactions. To be considered for this role you must complete a full application on our company careers page including all screening questions and a brief pre-employment test. Position Responsibilities Support team coordination, assist in scheduling and help resolve minor personnel issues to maintain a productive work environment. Prepare and analyze operational reports, track KPIs and present findings to senior management for decision-making. Assist in maintaining client relationships, ensuring timely communication and resolving operational issues efficiently. Collaborate with departments to align operational goals and ensure seamless execution. Identify inefficiencies in workflows and suggest improvements to enhance productivity and service delivery. Monitor resource allocation to ensure operational readiness. Ensure adherence to company policies, industry regulations and quality standards. Support the planning and execution of operational projects including timelines, deliverables and stakeholder communication. Attributes Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Problem-solving mindset with attention to detail. Ability to work independently and as part of a team. Adaptability in a fast-paced environment. Candidate Qualifications What makes you a good fit for this position All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the following: National Senior Certificate (NSC) / Grade 12 required. Experience in operations administration or a similar role. Basic understanding of business operations, workflow management and process optimization. Familiarity with reporting tools and data analysis (e.g., Excel, Google Sheets, BI tools). Exposure to client-facing roles or stakeholder coordination is advantageous. Strong organizational, communication and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Additional certifications in project management or operations (e.g., Lean Six Sigma, PMP) are a plus. Conditions of Employment All MCI Locations Must be authorized to work in the country where the job is based. Subjects to program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Compensation Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION At MCI we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI : We understand the importance of balance and support which is why we offer a variety of benefits that go beyond salary. Our team members enjoy: Annual Leave: Earn paid time off to rest, recharge or attend to personal matters. Health Benefits: After probation, employees qualify for Medical Insurance, including GP visits, medications, basic dental and optical care, and emergency services. Career Growth: Internal promotions and clear pathways for advancement. Paid Training: Gain valuable skills while earning a salary. Positive Work Environment: Collaborative, team-oriented culture. Casual Dress Code: Relaxed dress policy. Compensation & Benefits that Fit Your Life MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Benefits may vary by geography, but the core commitment remains the same: rewarding effort, providing growth opportunities and valuing every employee. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and may sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks and may lift up to forty (40) pounds. Reasonable Accommodation Consistent with applicable law, MCI provides reasonable accommodations for qualified applicants or employees with disabilities unless such accommodations would cause undue hardship. If reasonable accommodations are needed please contact Human Resources. Diversity and Equality We embrace differences and believe diversity is a benefit to our employees, our company, our customers and our community. All aspects of employment at MCI are based on merit and qualifications. We maintain a work environment free from discrimination and harassment and provide equal opportunity. About MCI (Parent Company) MCI helps customers take on CX and DX challenges with industry-leading solutions and services, including BPO, staff augmentation, contact center, and IT services. Disclaimer: The information provided is a general overview. The employer reserves the right to revise this job description at any time. This is not a contract of employment, and either party may terminate employment at any time for any reason. #J-18808-Ljbffr