Crm Specialist

Join to apply for theCRM Specialistrole atDomaine. Get AI-powered advice on this job and more exclusive features. Meet Domaine, the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow. We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce. We are seeking a strategic CRM Strategist to join our team and drive comprehensive lifecycle marketing strategies across email and SMS channels. This role combines strategic thinking with hands‑on execution to optimise customer engagement and revenue growth throughout the entire customer journey. Responsibilities Co-manage clients alongside CRM Team Strategists, managing and setting the pace for all day‑to‑day operations of lifecycle marketing. Produce email briefs, copywrite, and provide design instruction for emails, SMS, MMS, Push notifications, and In‑App Messaging. Coordinate campaign project management and production timelines between clients, designers, coders, and strategists to ensure asset completion to proper specifications. Execute email sends, including building advanced segments, QA, scheduling and deploying email and SMS sends in conjunction with the content calendar. Set up flow logic, testing and timing optimisation, ensuring communications run properly. Client communication and coordination; create, schedule, and conduct meetings as required. Create monthly reporting, support the client team Strategist, analyse campaign and creative performance and communicate insights internally and to client teams. Stay up‑to‑date on lifecycle best practices, industry happenings and international compliance; ensure ongoing platform enablement of new ESP features and functionality. Participate in campaigns and initiatives for new client acquisition, including list growth strategies, sign‑up form creation and other omni‑channel tactics to support email and SMS sign‑ups. Other duties, responsibilities, and qualifications may be required and / or assigned as necessary. Qualifications Excellent time management and communication skills. 3+ years of experience in email + SMS marketing production, with at least 1 year in an agency setting. Familiarity with HTML / CSS. Hands‑on keyboard experience working with a variety of platforms (Klaviyo, SFMC, Iterable, Braze, Attentive, Postscript, etc.) is a plus. Experience with eCommerce / Retail brands and platforms, and the relevant ecosystem tech stack for email + SMS. Proven track record of exceptional performance in building lifecycle marketing revenue. Mobile app, mobile push, web push, and in‑app messaging experience is a plus. Highly process‑oriented, with the ability to project manage competing priorities in a disciplined manner while openly communicating with multiple stakeholders. Strong writing experience coupled with a drive to constantly improve your ability to connect through the written word. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross‑functional teams. Self‑starter with a strong sense of ownership and the ability to work independently in a fast‑paced, dynamic environment. Perks & Benefits Competitive healthcare with dental & vision. Retirement savings plan with employer matching. Competitive PTO policy with paid time off at end of year. Flexible working schedule. Remote‑first culture. Home office stipend. Apple gear. Continued education and personal development opportunities. Equal Opportunity Employer We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr