Inbound Voice Care Team Lead | Performance

A leading business consulting firm located in Cape Town is seeking an Assistant Manager for Customer Care Voice Inbound to oversee team performance and enhance customer service standards. The ideal candidate will lead a team, monitor performance metrics, and ensure customer satisfaction. Strong managerial and communication skills are essential. This is a...

Assistant Manager-Customer Care Voice‑Inbound – EXL, Cape Town, Western Cape, South Africa This role involves delivery to drive overall performance and managing key UK Banking and Finance voice processes. You will support supervision, handle escalations and complaints, and achieve results according to Service Level Agreement targets and timelines....

Assistant Manager - Customer Care Voice (Inbound) Location: EXL, Cape Town, Western Cape, South Africa Posted 3 days ago. Be among the first 25 applicants. This opportunity involves delivering overall performance and managing key UK Banking and Finance voice processes. It includes supervisory support, escalation/complaint handling, and meeting Service Level...

Assistant Manager - Customer Care Voice Inbound EXL, Cape Town, Western Cape, South Africa This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. It focuses on supervisory support, escalation/complaint handling, and meeting Service Level Agreement targets. You will be required to be flexible...

Assistant Manager-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Salary: ZAR150,000.00 – ZAR200,000.00 Full-time – Mid-Senior level – Other – Business Consulting and Services This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with...

Assistant Manager-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets /...

Assistant Manager-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. It includes supervisory support, escalation/complaint handling, and delivering results as per Service Level Agreement targets/timelines. Flexibility...

EXL Cape Town, Western Cape, South Africa Coordinator-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Join our dynamic team as a Customer Service Representative, where you\'ll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries,...

Job title: Assistant Manager-Customer Care Voice-Inbound Job Location: Western Cape, Cape Town Deadline: December 13, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with supervisory...

Assistant Manager - Customer Care Voice-Inbound EXL, Cape Town, Western Cape, South Africa 2 days ago – Be among the first 25 applicants This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. It provides supervisory support, escalation/complaint handling and delivering results as per Service...