Inbound Voice Customer Care Team Lead Flexible Shifts

A leading service provider in Cape Town is hiring an Assistant Manager-Customer Care Voice-Inbound. The role involves managing teams to achieve performance targets, resolving customer complaints, and supporting agent development. Ideal candidates should have experience in customer service management, particularly in the banking or finance sector. This...

A leading business consulting firm in Cape Town is seeking an Assistant Manager for Customer Care Voice to manage teams and ensure quality targets are met. The role requires strong leadership and coaching skills to develop strategies for employee satisfaction and to monitor agent performance. Candidates should have experience in a customer care environment....

Assistant Manager-Customer Care Voice‑Inbound – EXL, Cape Town, Western Cape, South Africa This role involves delivery to drive overall performance and managing key UK Banking and Finance voice processes. You will support supervision, handle escalations and complaints, and achieve results according to Service Level Agreement targets and timelines....

Assistant Manager - Customer Care Voice Inbound EXL, Cape Town, Western Cape, South Africa This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. It focuses on supervisory support, escalation/complaint handling, and meeting Service Level Agreement targets. You will be required to be flexible...

Assistant Manager - Customer Care Voice (Inbound) Location: EXL, Cape Town, Western Cape, South Africa Posted 3 days ago. Be among the first 25 applicants. This opportunity involves delivering overall performance and managing key UK Banking and Finance voice processes. It includes supervisory support, escalation/complaint handling, and meeting Service Level...

Assistant Manager-Customer Care Voice-Inbound EXL, Cape Town, Western Cape, South Africa Shift times may vary based on business needs. Flexibility is required. Responsibilities Manage teams and ensure quality and productivity targets are met. Develop strategies to reduce attrition and improve employee satisfaction. Lead and manage a team of agents. Monitor...

Assistant Manager-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Salary: ZAR150,000.00 – ZAR200,000.00 Full-time – Mid-Senior level – Other – Business Consulting and Services This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with...

Assistant Manager-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets /...

Assistant Manager-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. It includes supervisory support, escalation/complaint handling, and delivering results as per Service Level Agreement targets/timelines. Flexibility...

Assistant Manager - Customer Care Voice-Inbound EXL, Cape Town, Western Cape, South Africa 2 days ago – Be among the first 25 applicants This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. It provides supervisory support, escalation/complaint handling and delivering results as per Service...