Business Manager

1 month ago

Bloemfontein, South Africa HR Supreme Full time

Business Manager - Liquor Store

Location: Thaba Nchu

Position Summary:

We are seeking an experienced Business Manager to oversee the operations of our liquor store in Thaba Nchu. The ideal candidate will have a proven track record in managing teams, strong labor relations expertise, and the ability to drive business growth while ensuring compliance with all relevant regulations.

Key Responsibilities:

1. Operational Management

  • Ensure the store operates efficiently and meets sales and profit targets.
  • Implement and monitor operational policies and procedures.
  • Manage stock levels, ordering, and inventory control to minimize shrinkage.

2. People Management

  • Lead, motivate, and develop a team of employees to deliver excellent customer service.
  • Conduct regular performance reviews, providing constructive feedback and identifying training needs.
  • Manage work schedules and allocate tasks effectively to ensure smooth operations.

3. Labor Relations

  • Handle all labor-related issues, including conflict resolution, disciplinary actions, and grievances.
  • Ensure compliance with labor laws and company policies.
  • Build a positive working relationship with staff and ensure a harmonious work environment.

4. Financial Management

  • Prepare budgets and monitor financial performance.
  • Analyze sales data and implement strategies to improve profitability.
  • Ensure accurate cash handling and banking procedures.

5. Compliance and Risk Management

  • Ensure adherence to all liquor licensing laws and health and safety regulations.
  • Manage risk by maintaining a secure and compliant store environment.
  • Conduct regular audits to ensure compliance with company policies.

6. Customer Service

  • Drive a customer-centric culture within the store.
  • Address customer complaints promptly and professionally.
  • Maintain high standards of store cleanliness and product presentation.

Qualifications and Experience:

  • Minimum 5 years of experience in retail management, preferably in the liquor or FMCG industry.
  • Strong background in people management with a focus on labor relations and conflict resolution.
  • Proven ability to manage operational and financial aspects of a business.
  • Proficiency in stock management, budgeting, and reporting.
  • Excellent communication, leadership, and problem-solving skills.
  • Relevant tertiary qualification in Business Management, HR, or related field will be an advantage.

Key Competencies:

  • Strong interpersonal skills with the ability to build relationships at all levels.
  • High level of integrity and professionalism.
  • Ability to work under pressure and make sound decisions.
  • Analytical mindset with attention to detail.
  • Proactive and results-oriented.

Remuneration:

Competitive salary based on experience and qualifications, with potential for performance-based incentives.

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