Zoho Implementation Consultant

Centurion, South Africa | Posted on 07/07/2025 Infolytics is a proudly South African-based award winning Zoho Partner, with a regional presence in Zimbabwe and clients across the globe. We specialize in helping businesses of all sizes unlock their full potential through expert guidance in the discovery, selection, implementation, training, and long-term optimization of Zoho’s powerful web and mobile applications. With over 200 successful projects delivered across more than eight countries, we bring deep experience and unwavering commitment to every engagement. No matter where you are, we're ready to support your digital transformation journey—because for us, no challenge is too great and no distance too far.Job Description Location: Onsite Employment Type: Contract (Full-time) Reports To: Head of Implementation Role Overview As a Zoho Implementation Consultant, you will be responsible for leading the end-to-end deployment, customization, and optimization of Zoho applications in alignment with client business needs. This includes conducting client consultations, configuring Zoho systems, implementing automation workflows, delivering user training, and providing ongoing support. This role plays a critical part in helping clients enhance operational efficiency, streamline processes, and improve customer engagement through effective use of the Zoho platform. The position requires a combination of technical expertise, business process understanding, and strong interpersonal communication skills. You will be expected to collaborate closely with clients and internal teams to ensure the successful delivery of tailored, scalable Zoho solutions. Key Responsibilities 1. End-to-End Zoho Implementation & Customization Lead full implementation of Zoho One, Zoho CRM, Zoho Desk, and other key Zoho applications and bundles. Configure applications to align with business processes, including setting up roles, permissions, modules, dashboards, and automation workflows. Design and implement custom modules, blueprints, forms, and reports. Migrate data from legacy systems with accuracy and structure. Ensure seamless integration between Zoho apps and external platforms. 2. Workflow Automation & Optimization Develop automated workflows and blueprints that streamline lead management, customer journeys, and marketing funnels. Optimize system performance and operational efficiency by identifying bottlenecks and recommending Zoho tools to improve automation and reporting. Maintain clean, scalable configurations and ensure long-term usability. 3. Client Collaboration & Business Advisory Collaborate closely with stakeholders to understand business needs and translate them into Zoho-based solutions. Act as a trusted advisor to clients, recommending best practices and additional Zoho apps for business improvement. Support business process reengineering and solution design through consultative sessions. 4. Training, Support & Documentation Deliver structured onboarding and training sessions for users at all levels. Provide ongoing support during and after project rollout, ensuring adoption and satisfaction. Document technical configurations, user guides, workflows, and process diagrams. 5. Project Management Support Work collaboratively with project managers, coordinators and technical teams to meet milestones and client expectations. Assist in project planning, system analysis, and delivery quality assurance. Stay up to date on Zoho’s evolving features and the broader SaaS ecosystem. Continuously enhance personal knowledge to contribute to better client outcomes and implementation speed. Requirements 1. Educational Background Bachelor’s degree or a Post-Graduate Diploma in Information Technology, Computer Science, Business Information Systems, Software Engineering, Business Administration (with strong tech affinity) or related field. 2. Technical & Domain Expertise 3+ years of hands-on experience in technology consulting or Saas implementation (Zoho experience is highly advantageous).Strong understanding of CRM architecture, workflows, automation, and blueprints.Experience with data migration and third-party integrations. 3. Certification & Skills Certification in Zoho CRM, Zoho Desk or other core Zoho applications is highly advantageous.Short courses or certifications in automation tools (e.g., Zapier, Zoho Flow), API integration and workflow design, or Business Process Management (BPM) is highly advantageous.Strong analytical, problem-solving, and organizational skills.Strong interpersonal and communication skills, with a genuine enthusiasm for working with clients. You enjoy engaging with people, understanding their needs, and delivering solutions in a professional, confident, and friendly manner.Excellent written and verbal communication skills, with the ability to interface effectively with both technical and non-technical stakeholders.Clear communication skills, especially in client training and support contexts.Self-starter capable of managing multiple projects independently in a remote or hybrid setting. 4. Work Ethic and Adaptability Highly organized and proactive, with a passion for problem-solving and technology.Eagerness to learn continuously and adapt in a fast-evolving cloud environment. 1. Professional Growth Access to training programs on Zoho solutions and emerging cloud software development methodologies. Opportunities for career advancement within a rapidly growing organization. 2. Work-Life Balance Hybrid or flexible work arrangements (subject to project requirements). A supportive, team-oriented environment that values open communication, innovation, and continuous improvement. Regular team-building events, knowledge-sharing sessions, and off-site company workshops. 4. Meaningful Impact Contribute directly to the success of African businesses by delivering solutions that drive efficiency, cost savings, and organizational growth. Be part of a mission-driven team striving to become Africa’s leading business process automation solutions provider. Why Join Infolytics? As a Zoho Implementation Consultant at Infolytics, you'll join a dynamic team committed to empowering businesses through smart, scalable solutions built on Zoho’s robust platform. We foster a culture of collaboration, continuous learning, and impact-driven delivery; where your expertise will directly shape client success and operational transformation. If you’re a proactive, detail-oriented professional who thrives on solving problems and guiding clients through meaningful digital change, we’d love to have you on board.Please complete the assessment for your application to be considered. Only candidates with valid legal documentation to work in South Africa will be considered for roles at Infolytics. #J-18808-Ljbffr