24 / 7 Manager
5 days ago
About Ekco Ekco is now one of the fastest growing cloud solution providers in Europe. We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and back. About The Role As the 24 / 7 Manager of the 24x7 Service Desk, reporting to the Technical Delivery Director, you will be accountable for the strategic leadership, operational performance and service delivery of the 24 / 7 Service Desk. This role provides leadership, guidance and mentoring to multiple tiers of support, driving customer satisfaction and aligning to business goals. Due to the nature of the 24x7 Service Desk operations, you will carefully manage your working hours, ensuring that both day and night shift workers have the support and guidance they require. Key Responsibilities Oversee the delivery of the 24x7 Service Desk team. Direct line management of the Service Desk team, conducting regular 1:1s and providing mentorship, guidance, and coaching. Monitor workload distribution, ticket queues, and shift coverage to ensure SLA adherence. Drive a culture of commitment, collaboration, connectedness, and growth. Support workforce planning, recruitment, and growth planning for the Service Desk team, assisting with onboarding, training, and offboarding of team members. Identify, implement, track, and report on KPIs and metrics by the Service Desk team, taking accountability for overall team performance. Ensure opportunities for continuous improvement, automation, and standardisation are identified, implemented, and reported on. Collaborate and coordinate with other teams in all regions to ensure integrated and holistic service delivery. Represent the Service Desk team in leadership meetings and strategic planning sessions. Build strong relationships with internal and external stakeholders. Essential Skills & Experience 3+ years of experience in a leadership or management role. 5+ years of experience supporting our technologies, including Microsoft administration and licensing, Microsoft AVD & Remote Desktop, Microsoft Active Directory & Entra ID, Microsoft Exchange & Exchange Online, Microsoft Intune & Group Policy, Microsoft SharePoint and OneDrive, Microsoft Teams End-user desktops, On-Premise Networking, VMware. Demonstrable and solid understanding of ITIL processes and service management frameworks. Proactive and positive approach to problem solving and client interaction. Strong experience with ITSM and reporting tools. Desirable Experience of virtualised Microsoft environments. Service Desk Manager certification. ITIL Foundations certification. MS- certification. Personal Qualities Resilient to change. Takes pride in providing a high level of service. Strong attention to detail. Ability to work under pressure and handle difficult situations. Impeccable time management skills with the ability to prioritise effectively. #J-18808-Ljbffr
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24/7 Manager
3 weeks ago
Cape Town, South Africa Bluecube Technology Solutions - An Ekco Company Full timeAbout Ekco Founded in 2016, Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments. In a few words, we take businesses to the cloud and back! We have over...
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24 / 7 Manager
5 days ago
Cape Town, South Africa Ekco Full timeAbout Ekco Ekco is now one of the fastest growing cloud solution providers in Europe. We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and back. We have highly talented and...
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24/7 Manager
5 days ago
Cape Town, Western Cape, South Africa Ekco Full time R1 200 000 - R2 400 000 per yearAbout Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in EuropeWe specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and back We have over 1000...
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24/7 Manager
5 days ago
Cape Town, Western Cape, South Africa Ekco Full time R1 200 000 - R2 400 000 per yearAbout EkcoFounded in 2016 Ekco is now one of the fastest growing cloud solution providers in EuropeWe specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and backWe have over 1000...
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Head of 24/7 Service Desk
5 days ago
Cape Town, South Africa Bluecube Technology Solutions - An Ekco Company Full timeA leading cloud solution provider in Cape Town seeks a 24/7 Service Desk Manager to provide strategic leadership and oversee service delivery. This role requires management of the Service Desk team, ensuring high performance and adherence to service levels. The ideal candidate has over 5 years of experience in relevant technologies and strong ITIL knowledge....
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2nd Line Engineer 24/7
3 weeks ago
Cape Town, South Africa Bluecube Technology Solutions - An Ekco Company Full time2nd Line Engineer (24/7) – Bluecube Technology Solutions (Ekco) Location: Cape Town, South Africa Employment type: Full‑time Seniority level: Mid‑Senior level As a 2nd Line Engineer on the 24×7 Service Desk, you will be the technical support backbone of our Service Desk team. Working from our Cape Town offices and reporting to the 24x7 Manager, you...
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Senior IT Desktop Services Analyst
2 weeks ago
Cape Town, South Africa Wns Full timeA leading Business Process Management firm in Cape Town is seeking a Snr Program Analyst to manage IT Desktop Services. The role supports incident management and requires shift work on a 24/7 basis. Ideal candidates will have a Matric qualification, A+ certification, and strong communication skills in English. This position offers a chance to work in a...
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Senior It Desktop Services Analyst
5 days ago
Cape Town, South Africa Wns Full timeOverview A leading Business Process Management firm in Cape Town is seeking a Snr Program Analyst to manage IT Desktop Services. Responsibilities The role supports incident management and requires shift work on a 24 / 7 basis. Qualifications Ideal candidates will have a Matric qualification, A+ certification, and strong communication skills in English....
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1st line Engineer 24/7
5 days ago
Cape Town, Western Cape, South Africa Bluecube Technology Solutions - An Ekco Company Full time R80 000 - R120 000 per yearThis website uses cookies to ensure you get the best experience.Ekco and our selected partners use cookies and similar technologies (together "cookies") that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.See our Cookie Policy to read...
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24/7 Service Desk Leader — SLA, Growth
2 weeks ago
Cape Town, South Africa Ekco Group Full timeA leading cloud solutions provider in Cape Town is seeking a 24/7 Manager for their Service Desk. This role requires strategic leadership in managing service delivery and operational performance. The ideal candidate will have over 5 years of experience with Microsoft technologies and strong management skills. Responsibilities include overseeing a diverse...
