2nd Line Engineer 24/7
3 weeks ago
2nd Line Engineer (24/7) – Bluecube Technology Solutions (Ekco) Location: Cape Town, South Africa Employment type: Full‑time Seniority level: Mid‑Senior level As a 2nd Line Engineer on the 24×7 Service Desk, you will be the technical support backbone of our Service Desk team. Working from our Cape Town offices and reporting to the 24x7 Manager, you will own and drive complex issues through to resolution, implement changes, identify problems, and keep customers updated throughout the process. This is a shift‑based position, with a 4‑days on/4‑days off pattern and a requirement to work either days or nights, including bank/public holidays. Key Responsibilities Receive incoming calls, raise tickets, provide support and guidance over the phone and via ITSM tool (FreshService). Act as point of contact and escalation for incidents and requests related to our services, supporting full lifecycle of tickets through resolution. Raise and implement change requests using the Change Management process. Conduct trend analysis to identify recurring issues and raise as Problem tickets using Problem Management process. Create and maintain scripts to automate and streamline operations. Communicate clearly and professionally with customers, ensuring they are informed of progress and resolution, ensuring high customer satisfaction. Manage and monitor team and personal ticket queues, keeping tickets updated, progressed and resolved timely. Liaise with other teams and engineers to support resolution efforts, escalating tickets where necessary. Drive the creation and use of knowledge base articles by documenting and sharing common workarounds and complex fixes. Provide technical mentoring and guidance to 1st Line Engineers. Essential Skills & Experience 3+ years of remote support experience for technologies such as Microsoft 365 (administration & licensing). Experience in Microsoft AVD & Remote Desktop, Active Directory & Entra ID, Exchange & Exchange Online, Intune & Group Policy, SharePoint and OneDrive, Teams. End‑user device and desktop support. On‑premise networking knowledge. Experience with VMWare. Strong people skills, customer‑centric, proactive problem‑solving. Experience with PowerShell. Experience with ITSM and remote support tools. MS‑900 or similar certification. Desirable Experience in virtualised Microsoft environments. ITIL Foundations certification. MD‑102 or MS‑700 or SC‑300 certification. Personal Qualities Resilient to change. Pride in providing high level of service. Strong attention to detail. Ability to work under pressure and handle difficult situations. Impeccable time management and prioritization skills. Company Overview Founded in 2016, Ekco is one of the fastest‑growing cloud solution providers in Europe. We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from existing technology investments. In a few words, we take businesses to the cloud and back We have over 1,000 highly talented and supportive colleagues across regional offices in the UK, Benelux, South Africa, Malaysia & Ireland. #J-18808-Ljbffr
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2nd Line Engineer 24/7
5 days ago
Cape Town, Western Cape, South Africa Ekco Full time R600 000 - R1 200 000 per yearAbout Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in EuropeWe specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and back We have over 1000...
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2nd Line Engineer 24/7
5 days ago
Cape Town, Western Cape, South Africa Ekco Full time R250 000 - R500 000 per yearAbout EkcoFounded in 2016 Ekco is now one of the fastest growing cloud solution providers in EuropeWe specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and backWe have over 1000...
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1st line Engineer 24/7
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Cape Town, Western Cape, South Africa Bluecube Technology Solutions - An Ekco Company Full time R80 000 - R120 000 per yearThis website uses cookies to ensure you get the best experience.Ekco and our selected partners use cookies and similar technologies (together "cookies") that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.See our Cookie Policy to read...
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2nd Line Support Engineer
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1st line Engineer 24/7
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Cape Town, South Africa Bluecube Technology Solutions - An Ekco Company Full timeJob Title 1st line Engineer 24/7 Company Bluecube Technology Solutions - An Ekco Company Location Cape Town – South Africa Overview At Ekco, you’ll do meaningful work for customers who count on us, with people who have each other’s back. You’ll grow faster through real responsibility, clear career paths and honest feedback. Key Responsibilities...
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1St Line Engineer 24
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Cape Town, South Africa Bluecube Technology Solutions - An Ekco Company Full timeJob Title1st line Engineer 24 / 7 CompanyBluecube Technology Solutions - An Ekco Company LocationCape Town – South Africa Overview At Ekco, you'll do meaningful work for customers who count on us, with people who have each other's back. You’ll grow faster through real responsibility, clear career paths and honest feedback. Key Responsibilities Receive...
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2nd Line Support Engineer
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Cape Town, Western Cape, South Africa ILaunch Full time R500 000 - R750 000 per yearJob briefCape Town Area.Leading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer.ResponsibilitiesAssist with escalations from 1st line support engineersProvide 2nd line data centre support at the server infrastructure levelEscalate...
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Cape Town, South Africa The Legends Agency Full timeRemote Support Engineer 2nd Line Make Your Mark with a Fast-Growing, People-First Tech Business Remote (Cape Town) | R40kR60k Negotiable About Our Client Our client is a dynamic, fast-growing technology services company with over two decades of experience delivering cutting-edge IT solutions. With consistent year-on-year growth, a strong reputation for...
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