National Service Delivery Lead | SLA

Datacentrix is looking for a National Service Delivery Manager. This is a fixed term contract. The National Service Delivery Manager is responsible for overseeing the effective delivery of services across all business lines, ensuring alignment with organisational objectives, customer expectations and contractual Service Level Agreements (SLAs). This role...

Datacentrix is looking for a National Service Delivery Manager. This is a fixed term contract. The National Service Delivery Manager is responsible for overseeing the effective delivery of services across all business lines, ensuring alignment with organisational objectives, customer expectations and contractual Service Level Agreements (SLAs). This role...

Qualifications and Experience: Matric plus relevant Bachelors Degree or Diploma in Information Technology, Business Management, or related field . Minimum of 810 years experience in Service Delivery Management , including 5 years in a National or Senior Leadership capacity . Strong knowledge of Risk Management, Governance, and Compliance frameworks . Proven...

Qualifications and Experience:Matric plus relevant Bachelors Degree or Diploma in Information Technology, Business Management, or related field.Minimum of 810 years experience in Service Delivery Management, including 5 years in a National or Senior Leadership capacity.Strong knowledge of Risk Management, Governance, and Compliance frameworks.Proven...

Responsibilities Establish, manage, and maintain effective relationships with key clients and internal stakeholders to ensure customer satisfaction and service excellence. Oversee the delivery of contracted services in alignment with agreed SLAs and performance metrics. Ensure that service delivery processes are standardised, efficient, and aligned with best...

**QUALIFICATION AND EXPERIENCE**: - ITIL certification - Minimum of 5 years Service Delivery experience within the IT sector **Operational Support**: - Acting with Integrity: Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity. - Business Leadership: Pursuing goals; taking action; upholding...

A leading technology service provider in Midrand is seeking a Service Delivery Manager to oversee client relationships and service performance. The role involves managing service delivery in accordance with SLAs and implementing improvement initiatives to enhance customer satisfaction. The ideal candidate will have strong leadership skills, a profound...

**Purpose**: To ensure that SLA's with clients are met and that small projects get implemented, prepare SLA reports for SLA meetings. **Responsibilities**: - Meet with customers on a regular basis to carry out service reviews against SLA expectations. - Liaises regularly with internal service providers to review and improve performance against SLAs. -...

**Role Purpose** Accountable for National Network Operations inclusive of service delivery and staff compliment of specific sub-departments within the Technology department, including, but not limited to all the associated technologies, to provide a service that seamlessly integrates to the entire business unit and the overall Network. The Role facilitates...

Job Purpose The purpose of this role is to manage the service delivery and product/s within the CX Mobility team, within the Adapt IT Telecoms division. The successful candidate will be responsible for overseeing the delivery of high-quality services to our clients, ensuring customer satisfaction, and driving operational efficiency. The Service Delivery part...