Senior Account Manager

Senior Account Manager – Hogarth Hogarth Johannesburg, Gauteng, South Africa Seniority level: Mid-Senior level • Employment type: Full-time Hybrid Working Model We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. About the Role Our Senior Account Managers (SAM) are highly organised project leads, accountable for delivering projects on time, on specification and on budget. They partner closely with Client Delivery Teams, production counterparts and clients, leading project delivery, managing Client relationships and ensuring operational excellence across multiple projects. Key Areas of Responsibility Act as the day‑to‑day client management contact for assigned client projects. Ensure deep understanding of client needs to maintain high satisfaction. Ensure all team members are aligned on timelines, deliverables and scope. Manage the client relationship with a focus on delivery excellence. Provide regular status updates, define scope and approach and escape issues when needed to Account Director or Client Delivery Managing Director. Work with clients and agencies to gather briefs, clarify deliverables and define timelines. Partner with Client Delivery, Production and Finance to ensure smooth delivery. Lead medium‑to‑large projects from initiation through completion. Manage project objectives, budgets, expectations, deliverables and timelines. Maintain task lists, schedules, risk registers, trackers and status reports. Identify risks early, develop contingency plans and escalate to Senior Account Director where appropriate. Liaise with clients, suppliers and agencies to obtain assets, schedules and technical specifications. Ensure delivery quality meets Hogarth’s standards. Financials Own project budgets, track ongoing costs and reconcile estimates to actuals. Manage POs, billing and financial reporting across assigned projects. Resolve financial discrepancies across vendors, disciplines and clients. Requirements Project or client management experience within a production, integrated or digital agency environment. Understanding of production processes across digital, content, video and social channels. Ability to independently manage medium‑to‑large complex projects on time and on budget. Experience building strong client relationships. Strong written and verbal communication skills. A calm, professional and collaborative approach to working in a fast‑paced environment. Proficiency with Microsoft Office and project management tools such as JIRA, Trello, Smartsheet or Miro. A curiosity and foundational understanding of AI and its application. Recruitment Next Steps Selected candidates will be invited to a Recruitment Assessment Day in person at our Johannesburg campus in January. Stage 1: On the assessment day, you will meet the Hogarth Global Client Services team and participate in a group task and a 1‑on‑1 interview. Stage 2: Shortlisted candidates will be invited to a second interview via Teams, which will include an assessment/presentation. All applicants must be available for these interviews in January and available to start in March. Due to the high volume of roles and applications, we will not be able to provide detailed feedback to all applicants, but you will receive an outcome/decision in a timely manner. Benefits Retirement Annuity Discovery Medical Aid Discovery Risk Benefits Employee Assistance Programme 15 Days of leave in addition to public holidays Additional Full day for your birthday Parental Leave – 4 Months and 10 Days paid leave shared between both parents for a new baby Diversity and Inclusion Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging. Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Contact Information Please contact if you need the job advert or form in another format. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and how you can update the information you have provided us with or how to remove it. #J-18808-Ljbffr