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Forecourt Supervisor

4 months ago

Pietermaritzburg, South Africa Isilumko Staffing (JHB) Full time

Overall Purpose of the Job:
Managing all aspects of the Forecourt and Forecourt Customer Attendants. Assistant to Manager. Second in-charge. A Forecourt Supervisor is responsible for providing excellent customer service and ensuring the safe and efficient operation of the station's fuel pumps and forecourt. They must ensure the accuracy of fuel and product sales and maintain the cleanliness of the fuel pumps and surrounding area. They must also be able to respond to customer inquiries and complaints in a polite and professional manner. The successful candidate should have excellent communication skills, be able to work in a fast-paced environment, and possess a good level of physical fitness.

Key Tasks and Responsibilities:
- Comply with requests from group management and assist with tasks outside of the ordinary day-to-day roles and responsibilities as reasonably requested.
- Consistently maintain order and ensure smooth operations at the forecourt and service areas.
- Ensure all Forecourt Customer Attendants (FCA) have received proper training, are well-groomed and presentable, perform standard script to each customer, practice upselling techniques, inform clients of promotions both on the forecourt and in the C-Store, understand and encourage customers to sign up for Infinity Rewards, and apply the top service standards in all operations.
- Ensure proper merchandising of products on the forecourt, especially on the lubricant racks.
- Work with the General Manager to assign daily/shift-based duties to FCAs.
- Willingly fill in for FCAs in the event of No Shows, Short Staff, and Busy Periods.
- Ensure that customers are served efficiently and their requests attended to politely.
- Maintain a clean working environment, adhering to housekeeping and health and safety standards.
- Address cases of staff disobedience or customer complaints initially and report them to the manager and management group immediately via WhatsApp or Email.
- Represent the management when dealing with credit customers.
- Confirm Local Purchase Order (LPO) details before commencing fueling.
- Verify that invoice and credit card amounts match the pump readings and invoice accordingly.
- Train new employees in forecourt duties and responsibilities (On-the-Job Training - OTJT) in line with our standards and assist in staff appraisals and evaluations.
- Represent, suggest, and recommend improvements for Forecourt Customer Attendant-related matters.
- Oversee all aspects of the forecourt.
- Perform cash-ups, shift changeovers, daily tank dipping, and wet stock management.
- Oversee ordering, receiving, and processing of fuel stock under supervision and approvals from General Manager.
- Manage Forecourt Customer Attendants, including arranging shifts and maintaining discipline.
- Ensure all forecourt equipment is properly maintained.
- Professionally handle all customer queries or complaints.
- Relay wet stock readings to management.
- Alert management to stock shrinkage immediately.
- Perform cost control and administrative duties.
- Advance service excellence of Forecourt Customer Attendants and forecourt operations.

Qualifications:
- Matric
- Valid driver’s license

Experience:
- 3 to 4 years working at a fuel station (advantageous)
- 2 years working as a supervisor at a fuel station (greater advantage)

Knowledge and Skills:
- Computer literacy is essential
- Knowledge of fuel (advantageous)
- Experience with speed points and Arch software (advantageous)

Attributes:
- Honest, loyal, reliable, and trustworthy
- A ‘Can-do’ attitude
- A problem solver
- Team player
- Self-motivated
- Operationally a hands-on person
- Ability to work under pressure and deliver accurate work within a deadline-driven environment
- Ability to multitask
- Be independent and proactive
- Time management skills
- Possess excellent communication and interpersonal skills
- Ability to work with individuals at all levels of the organisation
- Ability to take the initiative
- Be able to take responsibility
- Positive mindset