Forecourt Operations Manager

3 days ago


Pietermaritzburg, KwaZulu-Natal, South Africa Isilumko Staffing (JHB) Full time
Job Summary

Isilumko Staffing (JHB) is seeking a highly skilled and experienced Forecourt Supervisor to join our team. The successful candidate will be responsible for managing all aspects of the forecourt, including fuel pumps and customer service. This is a challenging and rewarding role that requires excellent communication and leadership skills.

Key Responsibilities
  • Manage the day-to-day operations of the forecourt, ensuring smooth and efficient service to customers.
  • Supervise and train Forecourt Customer Attendants to ensure they are providing excellent customer service and adhering to company standards.
  • Conduct regular audits to ensure accuracy of fuel and product sales, and maintain the cleanliness of the fuel pumps and surrounding area.
  • Respond to customer inquiries and complaints in a polite and professional manner.
  • Work closely with the General Manager to assign daily/shift-based duties to FCAs and ensure that customers are served efficiently.
  • Maintain a clean working environment, adhering to housekeeping and health and safety standards.
  • Address cases of staff disobedience or customer complaints, and report them to the manager and management group immediately.
Requirements
  • Matric qualification
  • Valid driver's license
  • 3-4 years working at a fuel station (advantageous)
  • 2 years working as a supervisor at a fuel station (greater advantage)
  • Computer literacy is essential
  • Knowledge of fuel (advantageous)
  • Experience with speed points and Arch software (advantageous)
Attributes
  • Honest, loyal, reliable, and trustworthy
  • A 'Can-do' attitude
  • A problem solver
  • Team player
  • Self-motivated
  • Operationally a hands-on person
  • Ability to work under pressure and deliver accurate work within a deadline-driven environment
  • Ability to multitask
  • Be independent and proactive
  • Time management skills
  • Possess excellent communication and interpersonal skills
  • Ability to work with individuals at all levels of the organisation
  • Ability to take the initiative
  • Be able to take responsibility
  • Positive mindset


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