Quality Assurance and Support Analyst

1 month ago


Stellenbosch, South Africa Network Recruitment Full time
Key Responsibilities:
  • Conduct thorough testing of software applications to identify defects and ensure compliance with quality standards.
  • Develop and execute test plans, test cases, and test scripts for both manual and automated testing.
  • Collaborate with development teams to understand requirements and provide feedback on software functionality.
  • Analyze and document defects, track their status, and ensure timely resolution.
  • Assist in the troubleshooting and resolution of customer support inquiries related to software functionality.
  • Provide training and support to end-users, ensuring they can effectively utilize our software solutions.
  • Contribute to the continuous improvement of QA processes and support workflows.
Qualifications:
  • Bachelors degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in quality assurance and software support.
  • Strong knowledge of QA methodologies and testing tools.
  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and commitment to delivering high-quality results.
  • Effective communication skills and ability to work collaboratively in a team environment.
  • Familiarity with customer support software and ticketing systems is a plus.
Apply now



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