Software Quality Assurance and Support Team Lead
6 days ago
As a Software Quality Assurance and Support Team Lead, you will be responsible for leading and mentoring the QA and support teams, fostering a culture of continuous improvement and collaboration. You will develop and implement QA strategies, processes, and best practices to ensure product quality. You will oversee testing efforts, including automated and manual testing, to ensure thorough coverage and defect resolution. You will collaborate with development and product teams to understand requirements and ensure alignment with quality standards. You will monitor and analyze support metrics to enhance customer satisfaction and operational efficiency. You will provide training and guidance to team members on QA methodologies and support processes. You will act as the main point of contact for escalated support issues, driving resolution and ensuring timely communication with stakeholders.
Qualifications:- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in software quality assurance and support, with at least 2 years in a leadership role.
- Strong knowledge of QA methodologies, tools, and automated testing frameworks.
- Excellent analytical and problem-solving skills.
- Proven ability to manage multiple projects and priorities effectively.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Familiarity with relevant industry standards and compliance requirements is a plus.
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