Technical Account Manager
3 weeks ago
- BSc Food Science / ND in Food technology / BTech in Food technology / Production Technology or related qualification.
- Minimum 10 years previous work experience in a product development / application / production position in the Food & Bev Industry with the focus having been on Bakery and Confectionery.
- Project Management experience.
- Manufacturing processes & Product knowledge.
- Excellent written and verbal communication skills.
- Experience in SAP will be advantageous.
- Attention to detail.
- Tasting a variety of Bakery and Confectionery
Responsibilities:
- Processing projects in collaboration with Application & Sales and continuous project management.
- Giving support on recipe formulation and filling technology.
- Advising and supporting Sales in the selection of products and ensuring quality and timelines during the entire Development Order Process are met.
- Being technically an integral part of the team for all customer projects (LtO), thereby being responsible for project management and project controlling as well as checking product/raw material requests for technical feasibility.
- Driving product development activities along the different LtO-stages in close collaboration with Sales.
- Deliver suitable product solutions in line with the given requirements into LtO for customers. Depending on technical requests, potential/strategic aspects and our existing portfolio (AZURE), the following possibilities for execution (project types) form part of this: Assortment, Application, Development, Technical Development.
- Being the central point of contact for all technical concerns from the customers (technical call centre).
- Linking with customers for trials and approvals and taking part in customer visits.
- Ensuring an optimum exchange of information within the division and with the interfaces.
- Documenting efficient and effective processes in the company's internal IT systems.
- Supporting selected customers in initial and sample filling processes in consultation with Sales.
- Advising customers on product and production-related problems.
- Compiling production guidelines and mixing recommendations at the customer's request.
- In collaboration with the customer, defining technical recommendations of action following an appropriate analysis of the customers production challenges.
- Addressing technical problems in the production of B2C products at the customers premises.
- Providing support in case of complaints concerning issues in Production in collaboration with Quality.
- Data management.
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