Operations Manager

4 weeks ago

PortElizabeth, South Africa AMS Personnel Group Full time

This position will mainly be responsible for:

1. CUSTOMER SERVICE, MARKETING & SCHEDULING

- Liaising with customers for orders, inquiries, and rates.

- Daily scheduling of fleet in Port Elizabeth, George, and Eastern Cape area.

- Coordination with Head of Operations and Subcontractors department on the allocation of loads.

- Forwarding of ETA reports.

- Forwarding of high-risk loads daily.

- Route inspections.

- The recruitment of new customers through customer visits as indicated by the marketing plan.

- Research regarding new customers.

- Visits to existing customers to ensure continuous, high-quality service and maintain good customer relations.

- Inspection of client's distribution department and facilities.

- Continuous telephone contact with new and existing customers.

- Communication with customers in the event of lost cargo, hi-jacking of vehicles, and accidents, as well as any claims arising from the above.

- Regular follow-up visits to new and existing customers.

- Facilitates negotiations between clients and company

2. STAFF & ADMINISTRATION

- Settlement of outstanding disciplinary cases - long-distance drivers and accomplices.

- Check and authorize workshop bakkie kms + diesel consumption.

- Coordination of workshop staff and tasks.

- Checking of staff overtime.

- Clock times received daily from staff office, check, sign, and send back.

- Debriefing of drivers regarding diesel consumption, consumption of pods, and trip sheets.

- Maintaining discipline.

- Depot and workshop staff regularly test for alcohol and drugs.

3. DEPOT FUNCTIONS

- Control of depot functions and depot staff.

- Ensure that productivity in the depot is of high quality and that delays do not occur.

- Ensure that ablution facilities are clean and tidy daily.

- If repairs and maintenance are to be done to depot buildings, quotes are obtained and passed on for approval.

- To arrange and keep up to date the firefighting equipment's services.

- Inform Security of any problems and ensure that their functions are carried out correctly.

- Keep a register of all equipment and ensure that the former are booked in and out.

- Ensure that RTMS requirements are met.

- Ensure that all parked vehicles in the yard:

  • Parked in the correct place.
  • Ensure that vehicle keys are handed in to the Security department and locked.
  • Diesel cards are registered and locked.
  • Vehicles washed and clean including tarpaulins;
  • Equipment is complete and in working order e.g. mobile phone, tracking etc.;
  • Damaged products ex. cargoes are stored and registered and locked in the warehouse;
  • Tires of vehicles are inflated and torqued.
  • Hook up and unhook vehicles according to operating instructions.
  • Equipment on vehicles is complete, e.g. tarpaulins, corner plates, paper savers, rubber strips, bells, etc.
  • Vehicles depart according to operating instructions from Operations correct front hitch/lean-to and driver etc.;
  • Vehicles leave depot on time in the morning accordingly work assignments passed on the previous evening.
  • Ensure that security performs their duties in accordance with duty statements.

4. GENERAL

- Inventory control of parts storage and purchases.

- Service of equipment e.g. compressor / forklift / weapon etc.

- Depot cleanliness and maintenance.

- Daily inspection of local fleets and trailers.

- Transmission of daily tires report.

- Make regular after-hours visits to the depot to ensure that everything is in order.

- Responsible for the arrival of pallets in relation to the Eastern Cape.

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