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Operations Manager
4 weeks ago
This position will mainly be responsible for:
1. CUSTOMER SERVICE, MARKETING & SCHEDULING
- Liaising with customers for orders, inquiries, and rates.
- Daily scheduling of fleet in Port Elizabeth, George, and Eastern Cape area.
- Coordination with Head of Operations and Subcontractors department on the allocation of loads.
- Forwarding of ETA reports.
- Forwarding of high-risk loads daily.
- Route inspections.
- The recruitment of new customers through customer visits as indicated by the marketing plan.
- Research regarding new customers.
- Visits to existing customers to ensure continuous, high-quality service and maintain good customer relations.
- Inspection of client's distribution department and facilities.
- Continuous telephone contact with new and existing customers.
- Communication with customers in the event of lost cargo, hi-jacking of vehicles, and accidents, as well as any claims arising from the above.
- Regular follow-up visits to new and existing customers.
- Facilitates negotiations between clients and company
2. STAFF & ADMINISTRATION
- Settlement of outstanding disciplinary cases - long-distance drivers and accomplices.
- Check and authorize workshop bakkie kms + diesel consumption.
- Coordination of workshop staff and tasks.
- Checking of staff overtime.
- Clock times received daily from staff office, check, sign, and send back.
- Debriefing of drivers regarding diesel consumption, consumption of pods, and trip sheets.
- Maintaining discipline.
- Depot and workshop staff regularly test for alcohol and drugs.
3. DEPOT FUNCTIONS
- Control of depot functions and depot staff.
- Ensure that productivity in the depot is of high quality and that delays do not occur.
- Ensure that ablution facilities are clean and tidy daily.
- If repairs and maintenance are to be done to depot buildings, quotes are obtained and passed on for approval.
- To arrange and keep up to date the firefighting equipment's services.
- Inform Security of any problems and ensure that their functions are carried out correctly.
- Keep a register of all equipment and ensure that the former are booked in and out.
- Ensure that RTMS requirements are met.
- Ensure that all parked vehicles in the yard:
- Parked in the correct place.
- Ensure that vehicle keys are handed in to the Security department and locked.
- Diesel cards are registered and locked.
- Vehicles washed and clean including tarpaulins;
- Equipment is complete and in working order e.g. mobile phone, tracking etc.;
- Damaged products ex. cargoes are stored and registered and locked in the warehouse;
- Tires of vehicles are inflated and torqued.
- Hook up and unhook vehicles according to operating instructions.
- Equipment on vehicles is complete, e.g. tarpaulins, corner plates, paper savers, rubber strips, bells, etc.
- Vehicles depart according to operating instructions from Operations correct front hitch/lean-to and driver etc.;
- Vehicles leave depot on time in the morning accordingly work assignments passed on the previous evening.
- Ensure that security performs their duties in accordance with duty statements.
4. GENERAL
- Inventory control of parts storage and purchases.
- Service of equipment e.g. compressor / forklift / weapon etc.
- Depot cleanliness and maintenance.
- Daily inspection of local fleets and trailers.
- Transmission of daily tires report.
- Make regular after-hours visits to the depot to ensure that everything is in order.
- Responsible for the arrival of pallets in relation to the Eastern Cape.
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