Car Trade Supervisor

Car Trade Supervisor – The Woodford Group Join The Woodford Group as a Car Trade Supervisor and play a key role in shaping exceptional customer experiences and driving operational excellence on our showroom floor. We’re looking for a proactive and detail-oriented individual to lead and support our showroom team, ensuring smooth daily operations and top-tier service delivery. The purpose of this role is to ensure that the right stock is available and presented effectively, lead the showroom team to convert leads into sales, and uphold the professionalism and service excellence of the Woodford brand. This role also oversees daily operations and supports administrative processes to achieve sales, profitability, and client satisfaction targets. In this position, you’ll manage the administrative flow of vehicle sales and purchases, maintain accurate records, and coordinate with service providers to keep everything running seamlessly. Founded in Durban in 1991, The Woodford Group has grown from a local car rental company into a national mobility leader. With various branches across South Africa, we offer everything from short-term car hire to long-term leasing, vehicle sales, and trade-ins. CAR TRADE SUPERVISOR to be based in Springfield, Durban Join a vibrant and forward-thinking team where innovation and exceptional customer service drive everything we do. As part of our team, you’ll: Make a difference: Contribute to a company that leads the market and values the impact of every team member. Grow your career: Take advantage of opportunities to develop your skills and advance in a supportive environment. Collaborate and innovate: Be part of a collaborative culture that values fresh ideas and teamwork. Your contributions matter, and your growth is our priority. Join us and be part of something extraordinary IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU: Accuracy You have a sharp eye for detail and take pride in getting things right the first time, from CRM entries and invoicing to stock tracking and documentation. Precision matters, especially when handling contracts, vehicle handovers, and sales records. Structured thinking You’re an organiser at heart. You thrive on clear workflows, logical processes, and efficient administration. You know how to align daily operations with SOPs and ensure everything runs smoothly, from the showroom floor to external partners. Leadership You’re confident leading a team, setting clear expectations, and helping others grow. You provide direction, enforce standards, and adapt your approach as systems and tools evolve. Commitment to quality You hold yourself and your team to high standards. From CRM accuracy to seamless service delivery, you ensure consistency, compliance, and excellence across every touchpoint. Team builder You create a positive, collaborative environment where team members support one another, share knowledge, and work toward common goals. Client-focused mindset You prioritise the customer journey. Whether it’s invoicing, handovers, or responding to support queries, you ensure every interaction is professional, helpful, and memorable. Results-oriented approach You’re driven to meet targets, streamline processes, and boost team performance. You keep operations aligned with KPIs and contribute directly to showroom success. Flexibility You’re adaptable and composed when things change — whether it’s an updated SOP, a new software tool, or shifting client needs. You stay focused and keep operations running smoothly. THE MINIMUM REQUIREMENTS FOR THE ROLE ARE: A Matric / Grade 12 certificate, with at least 3 years experience in a supervisory or branch management role (automotive or high-volume retail) Computer literate, with proficiency in Microsoft Office (Excel, Word, Outlook), CRM tools, and online platforms (AutoTrader, Gumtree, Facebook) Proven sales leadership ability and excellent communication, negotiation, and stakeholder engagement skills, with solid operational knowledge of recon, digital listings, CRM, and sales processes Experience working with or managing stock across multiple channels (retail, wholesale, trade) A valid driver’s licence and reliable transport with the willingness to travel as required DUTIES WILL INCLUDE: Drive daily, weekly, and monthly branch sales performance. Own branch profitability through strong deal structuring, upselling, and pricing input. Monitor pipeline activity and drive lead conversion to exceed targets. Ensure the physical showroom is clean, professional, and aligned with brand standards. Oversee the digital showroom: coordinate high-quality photos, descriptions, and timely uploading of all vehicles to platforms (AutoTrader, Woodford site, Gumtree, etc.). Ensure digital listings are accurate, updated, and priced appropriately to market. MARKETING COORDINATION Liaise closely with the marketing team to align campaigns with current stock priorities. Review campaign performance and provide feedback on lead quality and traffic drivers. Request promotional focus on slow-moving or priority units. Implement local marketing efforts, including showroom activations and branding. RECON AND VEHICLE READINESS Oversee all vehicle reconditioning to ensure cosmetic, mechanical, and valet work is completed timeously. Track recon progress and clear delays by engaging with internal teams and external vendors. Ensure all retail units are showroom-ready and listed within 48 hours of arrival. Work directly with third-party Finance & Insurance (F&I) partners to ensure every finance deal is progressed with urgency. Monitor deal approvals, escalate issues, and ensure that best efforts are applied to secure customer financing and insurance. Keep the team and customers informed of the deal status. Liaise with the Fleet team to ensure the branch receives the right mix of vehicles suited to the retail market. Identify slow-moving or unsuitable units and coordinate their movement to other disposal channels (e.g., wholesale, auction). Support stock planning and allocation by providing feedback on demand trends and unit performance. TEAM LEADERSHIP & CRM ACCOUNTABILITY Manage the Host and Assistant team to deliver against performance expectations. Conduct daily team briefings, allocate leads, and provide ongoing coaching. Ensure full CRM usage discipline – lead updates, sales documents, OTPs, and follow-ups. CUSTOMER EXPERIENCE & ESCALATION HANDLING Manage all escalated customer issues to quick and professional resolution. Champion customer service excellence and lead the team in delivering high-quality interactions. Maintain a positive online presence with a branch Google rating target of 4.5 or higher. OPERATIONAL & ADMINISTRATIVE OVERSIGHT Oversee all documentation, invoicing, vehicle handovers, and inter-branch stock transfers. Ensure smooth coordination with head office support and compliance with SOPs. #J-18808-Ljbffr