Customer Experience

1 week ago

Johannesburg Metropolitan Area, South Africa Tourplan Full time R250 000 - R750 000 per year

Company Description

Tourplan is an established global Tour Operator and Destination Management software company. With over 400 Clients in 70 countries, we have offices in Christchurch, Johannesburg, London, Kuala Lumpur, and Costa Rica. The Tourplan Africa office looks after sales, installations, implementations, training & support for Southern Africa, East Africa, West Africa, Central Africa, and the Indian Ocean Islands. We are looking for a result focused people-person to provide consultancy, implement solutions and provide training on our ground-breaking software application.

In this role, your primary responsibilities will include:


•     Deliver post implementation training on our software to both new and existing clients when required


•     Managing, maintaining, and building existing client relationships


•     Lead point of contact for all customer account management matters


•     Providing solutions to new and existing clients


•     Analysing clients' systems and their usage of our solutions with a view to suggesting and implementing improvements


•     Providing support on our solutions, including responding to customer queries in a timely and effective manner, via phone, email, or ticket system


•     Enhancing the client's overall experience


•     Manage client related projects and/or implementations

Skills and experience needed.


•     Higher Education (Degree, Diploma or Tertiary IT Course)


•     Travel and Tourism experience


•     Minimum 5-years' Account Management Experience (ideally in software technology or travel company)


•     A good working knowledge of the Microsoft Office suite


•     Excellent communication and customer service skills


•     Excellent verbal and written communication skills


•     Strong analytical and problem-solving skills


•     Excellent time management skills


•     Ability to work independently and in a team environment


•     Detail-oriented and highly organized


•     A willingness to learn, troubleshoot and design solutions


•     Ability to Travel from time to time

Beneficial skills:


•     Knowledge and experience in accounting a distinct advantage (Bank Reconciliations, Foreign Exchange Variations, Balancing, Month-end Processes, etc.)


•     Tourplan experience

If this sounds like your perfect next step, then we'd love to hear from you

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