Senior 1st Line Support Engineer
2 weeks ago
The Senior Tier 1 Helpdesk Technician is responsible for providing initial technical support to end-users, resolving basic issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as onboarding and off-boarding users. This role will be supporting a US Client, the hours will be 9am - 6pm (Eastern Time) so either a 3pm / 4pm start SAST. Key Responsibilities Provide initial technical support for hardware, software, and network issues. Diagnose and resolve basic technical problems. Assist with the installation, configuration, and maintenance of IT systems. Document and track issues, resolutions, and updates in the helpdesk ticketing system. Collaborate with other IT team members to elevate complex issues. Ensure compliance with IT policies and procedures. User Management: Perform onboarding and off-boarding of users, including account creation, access provisioning, and deactivation. Microsoft Technologies: Utilize skills in Microsoft technologies, including Office 365, to support and troubleshoot related issues. Networking: Apply basic knowledge of firewalls, switches, access points, and configurations to resolve network-related problems. Qualifications Associate's degree in Information Technology, Computer Science, or related field. 2+ years of experience in IT support or helpdesk roles. Have experience working within an MSP, ideally supporting international clients. Knowledge of Windows and Mac operating systems, networking, and common software applications. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Microsoft Expertise: Proficiency in Office 365. Networking Skills: Basic knowledge of firewalls, switches, access points, and configurations. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Johannesburg, Gauteng, South Africa #J-18808-Ljbffr
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Senior Helpdesk Support Engineer
4 weeks ago
Johannesburg, South Africa Nambiti Technologies (Pty) Ltd Full timeReference : JHB -TR-1 We are recruiting for a Senior Helpdesk Support Engineer. Duties & Responsibilities Customer Service Receive calls from senior customer engineer / help desk. Verify / identify problems with help desk. Contact users to get clarity on problems and troubleshoot. Provide telephonic support to users if possible. IT Support Train users on how...
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Senior Helpdesk Support Engineer
3 weeks ago
Johannesburg, South Africa Nambiti Technologies (Pty) Ltd Full timeReference: JHB -TR-1 We are recruiting for a Senior Helpdesk Support Engineer. Duties & Responsibilities Customer Service Receive calls from senior customer engineer/help desk. Verify/identify problems with help desk. Contact users to get clarity on problems and troubleshoot. Provide telephonic support to users if possible. IT Support Train users on how to...
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1st Line Risk Analyst
3 weeks ago
Johannesburg, South Africa FNZ Group Full timeDescription The 1st line – Risk Analyst is required to support the implementation and application of the Risk Management Framework responsibilities, including but not limited : Specific Role Responsibilities Process Ensuring delivery of quality, accurate Risk Events to clients in a timely manner, with appropriate assessment of regulatory impact Partnering...
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Senior Service Desk Analyst
4 weeks ago
Johannesburg, South Africa Logicalis GmbH Full timeA leading IT Solutions provider in Johannesburg is looking for a 1st Line Service Desk Analyst to assist customers with first level support. The ideal candidate should have experience in a helpdesk role and possess relevant IT qualifications such as A+, N+, and ITIL. This role involves monitoring incident calls, ensuring service excellence, and effective...
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1St Line Risk Analyst
3 weeks ago
Johannesburg, South Africa Fnz (Uk) Ltd Full timeRole Description The 1st line – Risk Analyst is required to support the implementation and application of the Risk Management Framework responsibilities, including but not limited: Ensuring delivery of quality, accurate Risk Events to clients in a timely manner, with appropriate assessment of regulatory impact Partnering with our client base to ensure Risk...
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Johannesburg, South Africa Logicalis Gmbh Full timeA global IT solutions provider in Johannesburg is seeking a 1st Line Service Desk Analyst to provide frontline technical support. The role involves managing incoming support requests and ensuring service quality in a fast-paced environment. Candidates should have a strong customer service focus and relevant IT training or experience. Join a dynamic team...
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Service Desk Analyst
2 days ago
Johannesburg, South Africa Pink Elephant Full timeIn this role, you would be responsible for 1st line systems support to Head Office and users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. KEY PERFORMANCE AREAS WILL BE: - Providing first line systems support to head office and stores...
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1st Line Risk Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa FNZ Full timeRole DescriptionThe 1st line – Risk Analyst is required to support the implementation and application of the Risk Management Framework responsibilities, including but not limited:Specific Role ResponsibilitiesProcessEnsuring delivery of quality, accurate Risk Events to clients in a timely manner, with appropriate assessment of regulatory impactPartnering...
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IT Service Desk Analyst
2 weeks ago
Johannesburg, South Africa Pink Elephant Full timeIn this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. Key Performance Areas: - Providing first line systems support to head office and stores...
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1st Line Risk Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa FNZ Group Full timeRole DescriptionThe 1st line – Risk Analyst is required to support the implementation and application of the Risk Management Framework responsibilities, including but not limited:Specific Role Responsibilities ProcessEnsuring delivery of quality, accurate Risk Events to clients in a timely manner, with appropriate assessment of regulatory impact Partnering...
