Regional Operations Manager

3 weeks ago


Cape Town, South Africa Edge Executives Full time
Key Performance Areas:
  • Provide input and develop plans regarding the BI strategy.
  • Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance.
  • Drive execution of effective operational strategies with soft service suppliers i.e. planned, preventative and emergency services.
  • Identify risks related to soft services on Clients property and action evaluation and resolution.
  • Implementation of an effective HSE, Quality & Risk Management system in accordance with Client needs
  • Ensure optimum utilization of available resources in various service lines i.e. cleaning, landscaping, waste, hygiene, pest control, Mailroom.
  • Drive the completion of open PPM work orders and ensure closure with appropriate documentation.
  • Continuously monitor and evaluate service delivered by supplier staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Clients instructions
  • Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered.
  • Manage back-to-back SLA agreements with suppliers and contractors.
  • Monitor service providers (contractors) performance and effect corrective action on any deviations to the SLA.
  • Assist in the management of soft service projects and provide support, where applicable
  • Explore and recommend innovative methods, based on best practices, to bring about cost-effective solutions.
  • Manage operations within allocated budget.
  • Ensure timeous weekly and monthly reporting.
  • Manage staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support and feedback.
  • Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies and procedures
    • Ensure adequate staff placement i.e. manage/approve applicable leave for subordinate employees.
    • Responsible for training, coaching, mentoring & development of staff.


    Core Competencies:
    • Initiative/Proactivity
    • Deadline Driven & Highly Motivated
    • Stress Tolerant
    • Excellent Written Communication
    • Basic Supervisory Skills
    • Subordinates Capacity Building
    • Customer Focus
    • Negotiation Skills
    • Analytical Skills
    • Planning/Scheduling/Objective Setting
    • Teamwork & Partnering
    • Relationship Building
    • Interactive Reasoning
    • Excellent Oral Communication

    The Applicant must meet the following requirements: -
    • National Diploma / Degree or Certificate in Management or Engineering: Electrical / Mechanical /Administration / Facilities / Property or related formal qualification
    • Matric (Senior Certificate)
    • Valid SA Drivers License
    • Minimum 10 years of relevant operational experience in maintenance/facilities or Property Management
    • Minimum 5 years of management of experience in a facilities management industry
    • Technical maintenance, Facilities Management, Property Management, OHS
    • MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge, Archibus
    • OHS Act, ISO 9001 Quality Management & Risk Management Systems


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