Business Analyst

Job category: Product Manager/ Functional or Business Analyst Location: Durban Contract: Permanent Remuneration: Market Related EE position: Yes Introduction A position has become available for a Business Analyst - Retail Optimisation to join our dynamic team. The purpose of the Business Analyst – Retail Optimisation is to demonstrate comprehensive knowledge of the retail environment, particularly communication platforms, Customer Care Systems, and Retail Operations functions. This role will be responsible for guiding the definition of business requirements in terms of agreed standards, creating process flow diagrams, and being integrally involved in the development, testing, and deployment of solutions to meet the requirements of the business. The incumbent is required to be the subject matter expert in their domain and to use this expertise to help deliver innovative solutions that create business value and operational effectiveness. KEY PERFORMANCE AREAS Consults with key business stakeholders and members of relevant product teams to properly define the business challenge, possible solutions, and risks associated with each. Facilitates workshops with stakeholders to understand their needs and elicit requirements. Helps define project scope by documenting user stories and translating these into business requirements. Leads Design Thinking sessions through Problem Definition, Requirements gathering, Ideation, and Prototype Designs. Reviews and re-engineers processes within the value stream to meet the required service levels – aligned with Business Architecture guidelines and methodologies. Drives best practice, continuous improvement, and innovation at process level. Defines and articulates acceptance criteria for proposed solutions. Identifies and validates internal and external data sets generated from a diverse range of business and operational processes. Supports the provision of a platform for retailer engagement. Provides the provision of customer care system to manage customer queries. Supports retail operations with tools for reporting, tracking, and documentation repositories to allow efficient management of the retail environment. Develops close working relationships with stakeholders, effectively listening and understanding their needs. Clarifies and explains system functionality and any ‘out-of-scope’ features. Supports and trains users through onboarding and upskilling journey of using portfolio related systems and tools. MINIMUM REQUIREMENTS A Bachelor's Degree in Computer Science, IS, or related technology discipline. Appropriate Specialist IT Certification is an advantage. At least 3 years’ business analysis and business optimisation experience preferably within a retail environment. At least 2 years’ experience working in product management within an agile environment. Experience in retail is essential, understanding in-store processes from receiving to processing sales at the till points. Must have experience working on large scale projects as well as handling day-to-day operational requests from the business. Experience in process mapping, process re-engineering, and GAP analysis. Experience working with and coordinating multi-business stakeholders and business owners in a retail environment. Demonstrated BI and analytics knowledge is essential. Capabilities in PowerBI and/or SAP Analytics Cloud. THE IDEAL APPLICANT WILL SATISFY THE FOLLOWING SKILLS REQUIREMENTS: Strong retail knowledge. Ability to clearly document and communicate business-side decisions and motivate for expected technical implementation/s. A high degree of confidentiality, emotional maturity, ethical values, and integrity. Must have a high stress tolerance and the ability to work efficiently under pressure. Excellent communication, presentation, and interpersonal skills, to interface effectively with all levels of colleagues and with external customers in a team-oriented manner. Utilizing technical knowledge and analytical skills to solve complex problems. Must be collaborative, influential, and rational. Precise planning and excellent organisational/administration skills. Exceptional accuracy and extreme attention to detail. Quality-oriented and self-driven to achieve results. Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly. #J-18808-Ljbffr