IT Service-Desk Specialist

2 weeks ago

Kempton Park, South Africa Profession Hub Full time

Our client is searching for a IT Service-Desk Specialist to join their team in Kempton Park. The aim of the job of an IT Service Desk Specialist is to provide efficient technical support and assistance to end- users and clients. They aim to resolve IT-related issues promptly to ensure smooth and continuous business operations. MAIN TASKS AND RESPONSIBILITIES Provide 1st line on-site and remote IT support to the organisation's end users Provide after-hours IT support Provide IT support to regional and project offices Configure new Desktops and Laptops and provide ongoing support and maintenance Deploy and Support standard software based on the organisation's Solution Stack Supervise network cabling and points installation when required Conduct Board Rooms checks (check equipment is fully functional) Support the organisation's Access Control system, register new user Support COPE and BYOD device configuration and basic troubleshooting Assist with Office relocation of IT equipment Setup and Support printers, plotters and multifunction devices Ensure organisation's policy and procedure compliance and report nonconformance Controlling of all IT assets and inventory (both issued and in stock) Grant permissions and access rights Support servers, file shares, and security systems Troubleshoot end users’ ability to connect to WAN and LAN connectivity Support Camera systems Escalate any incidents or requests to the IT Coordinator or other responsible IT Team member Maintain accurate incidents and requests in the IT Service management platform Maintain tape register and off-site storage of backup tapes Maintain documentation regarding system configuration, operating procedures, and service records relating to network hardware and software Specialised application support and maintenance Support SAP password reset and incident escalation Maintain accurate IT Asset register in the IT Service management platform to keep track of assets QUALIFICATION, EXPERIENCE, SKILLS, COMPETENCIES & PERSONAL ATTRIBUTES Degree in Computer Science, Information Systems, or a related field. Minimum 5 years IT Administration experience Proficiency in desktop support Comprehensive understanding of business processes for IT support and maintenance Strong problem-solving skills and attention to Demonstrate good customer focus (both internal and external). Integrity andconfidentiality. In-depth knowledge of Microsoft Windows, Server, VM, office applications including Visio and Project. Possess an analytical and structured way of working. Strong communication skills, ability to work in an international team, strong intercultural competence. Independence, self-organization, and successful time management. Fluent English language skills verbal and written at level C1 - C2 TRAVEL Willingness to travel Country wide (ad-hoc, as required) to support regional offices and project #J-18808-Ljbffr

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