IT Service-Desk Specialist

2 weeks ago

Kempton Park, South Africa Profession Hub Full time

Our client is searching for a IT Service-Desk Specialist is searching for a IT Service-Desk Specialist to join their team in Kempton Park. The aim of the job of an IT Service Desk Specialist is to provide efficient technical support and assistance to end- users and clients. They aim to resolve IT-related issues promptly to ensure smooth and continuous business operations.MAIN TASKS AND RESPONSIBILITIESProvide 1st line on-site and remote IT support to the organisation's end usersProvide after-hours IT supportProvide IT support to regional and project officesConfigure new Desktops and Laptops and provide ongoing support and maintenanceDeploy and Support standard software based on the organisation's  Solution StackSupervise network cabling and points installation when requiredConduct Board Rooms checks (check equipment is fully functional)Support the organisation's  Access Control system, register new userSupport COPE and BYOD device configuration and basic troubleshootingAssist with Office relocation of IT equipmentSetup and Support printers, plotters and multifunction devicesEnsure organisation's  policy and procedure compliance and report nonconformanceControlling of all IT assets and inventory (both issued and in stock)Grant permissions and access rightsSupport servers, file shares, and security systemsTroubleshoot end users’ ability to connect to WAN and LAN connectivitySupport Camera systemsEscalate any incidents or requests to the IT Coordinator or other responsible IT Team memberMaintain accurate incidents and requests in the IT Service management platformMaintain tape register and off-site storage of backup tapesMaintain documentation regarding system configuration, operating procedures, and service records relating to network hardware and softwareSpecialised application support and maintenanceSupport SAP password reset and incident escalationMaintain accurate IT Asset register in the IT Service management platform to keep track of assetsQUALIFICATION, EXPERIENCE, SKILLS, COMPETENCIES & PERSONAL ATTRIBUTESDegree in Computer Science, Information Systems, or a related field.Minimum 5 years IT Administration experienceProficiency in desktop supportComprehensive understanding of business processes for IT support and maintenanceStrong problem-solving skills and attention toDemonstrate good customer focus (both internal and external).Integrity and confidentiality.In-depth knowledge of Microsoft Windows, Server, VM, office applications including Visio and Project.Possess an analytical and structured way of working.Strong communication skills, ability to work in an international team, strong intercultural competence. Independence, self-organization, and successful time management.Fluent English language skills verbal and written at level C1 - C2TRAVEL Willingness to travel Country wide (ad-hoc, as required) to support regional offices and project

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