Head Of Product Quality Assurance

4 days ago

Durban, South Africa Boxer Superstores Full time

Job title: Head of Product Quality Assurance Job Location: KwaZulu-Natal, Durban · Deadline: December 22 Key Purpose of the Role To develop, implement and oversee robust Quality Assurance (QA) and food safety systems across the organisation, ensuring product compliance, effective incident management, strong supplier quality oversight, and alignment with regulatory and industry requirements. Minimum Requirements BTech Degree in Food Technology (or equivalent). Minimum 10 years' FMCG Food Industry experience, including at least 5 years in Retail. Minimum 5 years' senior management experience. Strong knowledge of Food Safety & Hygiene regulations (FDCA, HACCP, PAS96, PRPs, GFSI). Understanding of ISO standards. Excellent analytical, problem‑solving and strategic thinking capability. Strong stakeholder management and communication skills. Experience with processed meat is required. Stakeholder Engagement You will work closely with stakeholders at all levels—from store teams to Group Executives—as well as regulators, suppliers, laboratories, government bodies, and industry forums. Duties and Responsibilities Strategic Leadership Develop and execute the organisation's QA & Food Safety strategy. Drive long‑term improvements that reduce recalls, severe incidents, and operational risks. Quality Management Systems Establish and maintain an integrated Quality Management System (QMS). Oversee internal audits, corrective actions, and continuous improvement initiatives. Governance, Compliance & Regulation Ensure compliance with all relevant local, national, and international regulations. Lead governance oversight, audits, surveys, and corrective/preventive action plans. Supplier & Product Quality Oversight Oversee supplier quality standards for national brands, confined label products, service providers and GNFR. Lead investigation and management of all product quality and food safety incidents, including full accountability for withdrawals and recalls. Product Testing & Data Analytics Manage microbiological, chemical, and physical testing programmes. Analyse QA data and trends to drive improvements and inform decision‑making. Training & Capability Building Develop and oversee QA and Food Safety training across the organisation. Additional Technical Requirement : Processed Meat Factory Experience Given Boxer's operational environment and product mix, candidates must demonstrate strong technical experience within a processed meat factory environment, including: Deep understanding of processed meat production, food safety risks, and compliance requirements. Experience managing product quality systems (FSSC). Assist the factory Quality Assurance Manager on all related quality assurance, incident investigations, and supplier/production facility compliance. Deadline: 22nd December #J-18808-Ljbffr

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