Global CX Ops Leader: Call Center Strategy

A fast-growing call center management firm in Durban is seeking an experienced Chief Operating Officer (COO) to oversee and optimize operations. The ideal candidate will provide strategic direction, enhance productivity, and ensure exceptional service delivery. Responsibilities include developing operational strategies and monitoring performance metrics....

A global Business Process Management leader in Durban seeks a performance-driven manager to oversee operations and lead teams. This role demands a strong background in call center management, strategic decision-making, and a commitment to excellent customer service. Candidates should have at least five years of experience in a call center, with a focus on...

A leading CX company in Durban is seeking a Chief Operating Officer (COO) to lead call centre operations and drive service excellence. The ideal candidate will have over 10 years of operational leadership experience within a BPO environment, strong strategic thinking skills, and a proven track record in enhancing customer experience. Responsibilities include...

Company DescriptionWNS Global Services Inc.(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Currently we are searching for a Call center supervisor for Durban, South Africa. **Responsibilities of this Post**: Manage operations and teams - hourly, daily and monthly KPIs. Maintain and grow existing relationships with clients. Hiring, training, coaching, and leading call center & sales representatives as they provide support for customers. Contribute...

Currently we are searching for a Call center supervisor for Durban, South Africa. **Responsibilities of this Post**: Manage operations and teams - hourly, daily and monthly KPIs. Maintain and grow existing relationships with clients. Hiring, training, coaching, and leading call center & sales representatives as they provide support for customers. Contribute...

Currently we are searching for a Call Center supervisor for Durban, South Africa. **Responsibilities of this Post**: Develop objectives for the call center’s day-to-day activities. Evaluate performance with key metrics (accuracy, call-waiting time etc.). Monitor and improve ordering, telephone handling and other procedures. Conduct effective resource...

Currently we are searching for a Call Center Agent for Durban, South Africa. **Responsibilities of this Post**: Address and resolve customer complaints. Provide product and service information to customers. Identify and escalate serious complaints to supervisors and management. Document all call information according to standard operating...