Operations Leader: Call Center Performance

A leading global BPM provider is seeking an Operations Manager in Durban, South Africa. The role involves driving operational targets, managing teams, and enhancing customer service. Candidates should ideally possess five years' experience in call centers and a strong management background. The position rewards creativity and strategic decision-making,...

International Call Group is hiring again and we are looking for eager and talented individuals to join our international campaign. Upon your basic salary, you can also earn an attendance bonus. If you are goal orientated and looking to expand your career, this would be the perfect opportunity for you. Minimum requirements: - Grade 12 NSC - Proficient...

A fast-growing call center management firm in Durban is seeking an experienced Chief Operating Officer (COO) to oversee and optimize operations. The ideal candidate will provide strategic direction, enhance productivity, and ensure exceptional service delivery. Responsibilities include developing operational strategies and monitoring performance metrics....

Are you ready to elevate your call center career? Alliance Skills Development Services is recruiting dedicated Call Center Agents on behalf of a leading International BPO. This is your chance to join high-impact campaigns in Collections, Customer Service, and Sales—on site in Umhlanga or Durban CBD. **Available Campaigns & Locations** - Collections (UK...

Currently we are searching for a Call center supervisor for Durban, South Africa. **Responsibilities of this Post**: Manage operations and teams - hourly, daily and monthly KPIs. Maintain and grow existing relationships with clients. Hiring, training, coaching, and leading call center & sales representatives as they provide support for customers. Contribute...

Currently we are searching for a Call Center supervisor for Durban, South Africa. **Responsibilities of this Post**: Develop objectives for the call center’s day-to-day activities. Evaluate performance with key metrics (accuracy, call-waiting time etc.). Monitor and improve ordering, telephone handling and other procedures. Conduct effective resource...

Currently we are searching for a Call center supervisor for Durban, South Africa. **Responsibilities of this Post**: Manage operations and teams - hourly, daily and monthly KPIs. Maintain and grow existing relationships with clients. Hiring, training, coaching, and leading call center & sales representatives as they provide support for customers. Contribute...

Currently we are searching for a Call Center Agent for Durban, South Africa. **Responsibilities of this Post**: Address and resolve customer complaints. Provide product and service information to customers. Identify and escalate serious complaints to supervisors and management. Document all call information according to standard operating...

Overview Talksure SA is seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility...

Requirements: - Excellent communication skills - Fluent in the English language - Computer Literate - UK experience What we offer: - Excellent Uncapped COMM Structure - Great working environment - Growth and stability - Attendance Bonus If you believe you meet our requirements, WhatsApp : 0679625284 For a Faster Response Use reference 'UK' **Job...