Property Facilities Manager

2 weeks ago

Johannesburg, South Africa Sumali Investments 101 Full time

We are seeking a highly energetic, mature, and experienced Mall / Facilities Manager who will be responsible for the day-to-day operations, maintenance, and overall management of the shopping mall / warehousing. The role ensures a safe, clean, and well-maintained environment that enhances tenant satisfaction, customer experience, and operational efficiency. Key Responsibilities Operations & Maintenance Oversee daily building operations, including maintenance, security, cleaning, landscaping, and parking management. Manage preventive and corrective maintenance schedules for all mechanical, electrical, and plumbing systems. Ensure compliance with all safety, health, and environmental regulations and standards. Monitor contractors and service providers to ensure performance meets agreed standards and SLAs. Tenant Relations Act as the main point of contact for tenants regarding operational issues. Conduct regular site inspections and meetings to address tenant needs and concerns. Collaborate with the finance team regarding rental billing, debtors, leasing, tenant exiting and handovers. Maintain strong relationships to promote retention and satisfaction. Financial & Administrative Management Prepare and manage service charge reconciliations, and maintenance costs. Monitor expenditure and implement cost-control measures. Ensure timely preparation of reports. Assist in procurement of services, suppliers, and contractors. Customer Experience & Presentation Oversee the general presentation and cleanliness of common areas. Ensure all facilities are operating efficiently to enhance tenant and shopper experience. Skills & Competencies Strong leadership and people management skills. Excellent communication and negotiation abilities. Problem-solving and decision-making skills under pressure. Attention to detail and strong organizational ability. Customer-focused with a proactive approach. Proficiency in MS Office. Key Attributes Professional, hands‑on, and results‑driven. High integrity and commitment to operational excellence. Ability to manage multiple priorities and stakeholders effectively. Qualifications & Experience Bachelor's degree in Facilities Management, Property Management or a related field (optional). Experience with MDA / MRI property management systems (preferred). Minimum of 3 years' experience in facilities or mall management (retail or commercial property environment preferred). Strong technical knowledge of building systems (electrical, plumbing, etc.). Financial management and budgeting experience. Additional Information Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Location: Johannesburg, Gauteng, South Africa #J-18808-Ljbffr

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