Property Facilities Manager

4 days ago

Johannesburg, Gauteng, South Africa SUMALI INVESTMENTS 101 Full time R120 000 - R180 000 per year

We are seeking a highly energetic, mature, and experienced Mall/Facilities Manager who will be responsible for the day-to-day operations, maintenance, and overall management of the shopping mall/warehousing. The role ensures a safe, clean, and well-maintained environment that enhances tenant satisfaction, customer experience, and operational efficiency.

Key Responsibilities

Operations & Maintenance

  • Oversee daily building operations, including maintenance, security, cleaning, landscaping, and parking management.

  • Manage preventive and corrective maintenance schedules for all mechanical, electrical, and plumbing systems.

  • Ensure compliance with all safety, health, and environmental regulations and standards.

  • Monitor contractors and service providers to ensure performance meets agreed standards and SLAs.

Tenant Relations

  • Act as the main point of contact for tenants regarding operational issues.

  • Conduct regular site inspections and meetings to address tenant needs and concerns.

  • Collaborate with the finance team regarding rental billing, debtors outstanding, leasing, tenant exiting and handovers.

  • Maintain strong relationships to promote retention and satisfaction.

Financial & Administrative Management

  • Prepare and manage service charge reconciliations, and maintenance costs.

  • Monitor expenditure and implement cost-control measures.

  • Ensure timely preparation of reports.

  • Assist in procurement of services, suppliers, and contractors.

Customer Experience & Presentation

  • Oversee the general presentation and cleanliness of common areas.

  • Ensure all facilities are operating efficiently to enhance tenant and shopper experience.

Skills & Competencies

  • Strong leadership and people management skills.

  • Excellent communication and negotiation abilities.

  • Problem-solving and decision-making skills under pressure.

  • Attention to detail and strong organizational ability.

  • Customer-focused with a proactive approach.

  • Proficiency in MS Office.

Key Attributes

  • Professional, hands-on, and results-driven.

  • High integrity and commitment to operational excellence.

  • Ability to manage multiple priorities and stakeholders effectively.

Qualifications & Experience

  • Bachelor's degree in Facilities Management, Property Management or a related field (optional)

  • Experience with MDA/MRI property management systems (preferred)

  • Minimum of 3 years' experience in facilities or mall management (retail or commercial property environment preferred).

  • Strong technical knowledge of building systems (electrical, plumbing, etc.).

  • Financial management and budgeting experience.

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