Senior Field Support Officer
3 weeks ago
Reporting to the Field Support Supervisor Primary Objective: To ensure the efficient and accurate processing of Distributor Orders and Transactions while delivering exceptional service. This includes maintaining Distributor Satisfaction by handling inquiries promptly, resolving issues effectively, and ensuring that all administrative tasks related to orders and sales are completed in compliance with Company Policies and Standards. Main Tasks: Obtain distributor information via answering telephone calls, emails, or any other means etc. Processing of orders received into the DC via various sources. Handle all queries brought forward by Distributors, couriers or other departments pertaining to Distributors and ensure feedback is provided to distributor within an hour of receipt And resolution within 8 hours DSO Adjustments to be accurately prepared and signed off by FSL / FSS Provide Distributors / Customers with product and service information, written or verbal. Informs Distributor by explaining procedures; answering questions; providing information and/or sourcing it from relevant Departments and any company communication. Identify and escalate priority issues. Complete Call Logs, Query Logs and maintain them; Make sure they are up to date and generate reports when necessary. Accomplishes sales and organization mission by completing related results as required. Maintains quality results by adhering to standards and guidelines of the company Able to work flexi hours to suit the requirements of the Business Operating needs. Upsell Products on active distributors when necessary. Maintains communication equipment by reporting problems Updates job knowledge by attending training and studying all new rules, procedures, policies etc. Account Balances Validate the balance and contact the distributor to use the funds available Ensure all department/Distributor Centre policies and procedures are followed Stock returns Report ensure all outstanding stock is returned to the dc Pooling Putting through qualification orders, Product transfers. Keep Communication lines with PT open and constant through email until desired qualification is achieved. Requesting re-issuing of cheques correction of information on cheques General Duties Perform any function that may be reasonably required from time to time. Ensure that the FSO area is always kept neat and tidy. Handling DC Administration on Accounts payments and compiling it in a monthly log. Ensure the telephones are answered within 3 rings in a professional manner using the Company Script provided Any other office work that may be requested. Events: Assisting with all company events as and when required. Sales Team meetings, Conventions and training events. Able to work flexi hours to suit the requirements of the Business Operating Hours and to attend certain events which can include working over weekends and extra hours. Measures of Success Increased PV, Customer Satisfaction, and Decrease Business Expenditure Technical Skills: Education level Grade 12 Good command of English, both verbal and written; an additional Language/s will be an advantage. Relevant Experience involving Customers Services is essential Relevant Computer Literacy. Basic Excel, Word etc. is essential Education and Experience: Education level Grade 12 plus. Previous Customer Service Experience Essential. Administrative experience will be an advantage. Relevant Tertiary Qualification an advantage. Good Command of English, both Verbal and Written -Essential An additional Language an advantage Relevant Computer Literacy essential- Excel, Word, etc. Behavioral Skills Excellent communication, teamwork and relationship building skills. Excellent Interpersonal skills Must be detail orientated Efficient time management skills and the ability to handle concurrent deadline pressure. Excellent planning, organising & communication skills Must be dependable and conscientious Emotional Intelligent and Mature Listening skills Problem analysis and problem solving Customer relations and service orientation Adaptability Stress tolerance Team player and relationship building skills
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Senior Customer Relations Officer
3 weeks ago
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Senior Customer Relations Officer
3 weeks ago
Cape Town, South Africa ADvTECH Support Office Full time**Overall Purpose of the Job** Under the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the...
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Western Cape, South Africa SFI Group Ltd Full timeAre you an IT enthusiast with a knack for troubleshooting and network maintenance? Were looking for a dedicated IT Support Administrator to provide technical support, maintain IT infrastructure, and ensure seamless network operations across our organization. If youre passionate about technology and problem-solving, we want you on our team WHAT YOULL BE DOING...
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Senior Professional Officer
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Senior Health and Safey Officer
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