Junior Opera Report Writer
3 weeks ago
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- Job by industries
Primary Responsibilities for the Role
- Install, maintain, and troubleshoot Opera Reports (Oracle Report Builder , Oracle BI Publisher and Oracle Reports and Analytics) and Data exports at Customer sites.
- Responsible for providing professional training and knowledge transfer to the customer according to the scope of work.
- Actively supports the customer in all aspects through case resolution, keeping the customer informed and updated throughout life cycle of the case.
- Maintains historical records by documenting changes and revisions.
- Comply with support schedule adherence to ensure overall service level targets are achieved
- Project Implementation
- Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre-installation packs, sign-off documents, licensing & support agreements, etc…).
- Hold telephonic meetings with Project Managers or via electronic mail or MS Teams.
- Travel to customer sites.
- Install the assigned products to the requirements and satisfaction of the customer and Management.
- If you are assigned a Project, the Opera Report Writer will co-ordinate all aspects of the installation as required.
- The Opera Report Writer will ensure to the best of his/her ability that each project will be completed within schedule.
- Conduct project sign-off meetings with the customer, during which the sign-off documentation is completed.
- Liaise with customer and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.
- Complete all sign off documentation and time sheets before leaving site after project completion.
- The Opera Report Writer will not leave site if any outstanding issues are not resolved without explicit permission from Management.
- The Opera Report Writer will arrange a handover meeting with the project manager upon returning from a customer site, during which the project manager will be briefed on all aspects of the installation.
- Create a copy of each customer latest stationery and store it at the Adapt IT offices.
- Any major changes onsite to be communicated to the customer and Project Manager in writing.
- Produce training materials as required from time to time.
- Stay up to date with Oracle GLP’s training.
- Each Opera Report Writer is required to support the products assigned .
- All support calls are to be logged on CRM and updated when assigned to support duty.
- Opera Report Writer to have access to the UAT to test and troubleshoot new versions prior to release.
Minimum requirements
Minimum Qualification and Experience Requirements
- University Degree in Hospitality Field or similar
- At least 1 year of relevant working experience
- Proficiency in Basic SQL
- Proficiency in using Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook)
- Requirements and skills
- Proven knowledge in Oracle Hospitality Property Management System (PMS) products (Opera PMS and Opera Cloud)
- Good knowledge in OS and software deployment
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