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Service Dispatcher

4 weeks ago

Pretoria, Gauteng, South Africa Hallmark Professional Intake Full time
A Service Dispatcher is responsible for coordinating and scheduling service calls for customers and ensuring that service technicians are equipped with the necessary tools and equipment to complete the job. The Service Dispatcher is the first point of contact for customers, and must be able to assess customer needs and prioritize service requests. In addition, the Service Dispatcher is responsible for maintaining the service technician's schedule, tracking their progress and providing feedback to customers.

Service Dispatcher Duties

Answer customer service calls and emails

Direct customer inquiries to the appropriate team or individual

Schedule appointments and dispatch technicians

Maintain records of customer interactions

Ensure customer satisfaction

Service Dispatcher Skills

Customer Service

Communication

Organization

Problem Solving

Personal Traits

Excellent communication skills

Organized and detail-oriented

Ability to multi-task and prioritize

Ability to work independently and as part of a team

Strong problem-solving skills