Customer Service Consultant
3 weeks ago
Essential Requirements:
– Excellent analytical skills
– Previous experience in customer service
– Ability to problem solve
– Ability to work under pressure
– Positive attitude
– Computer literate (Internet, Word, Excel, Outlook, etc)
– Must work well within a team
– Clear ITC
Duties will include:
– Respond to client queries in a professional manner via email, telephone and in person
– Ensuring clients’ needs are met – where possible;
– Encouraging continued business;
– Generating re-newed business from lapsed clients;
– Identifying when client should be rewarded;
– Willing to build long term relationships with clients;
– Managing client accounts using in-house systems (training provided)
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