Key Account Trade Analyst

1 week ago


Sandton, South Africa SGS Full time

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world

Job Description

Reporting to the Trade Centre Supervisor, you in the role, are expected to:

- Be responsible for interacting with Key Accounts to ensure high customer satisfaction and service quality. Processing of requests and ensuring issuance as per country standards. Facilitate the Registration and Licensing Process with Key Accounts (Route B and Route C)
- Identify potential Key Accounts (Route A), and liaise with the Sales Team for conversion to Route B or Route C
- Close interaction with Sales Team to establish and strengthen operational relations with Key Accounts
- Serving as liaison between SGS and Key Accounts, providing / addressing all client needs
- Analyze and resolve complaints, identify root causes, and find sustainable solutions
- When applicable, monitoring of inspection execution, sampling, testing, invoicing etc.
- Monitoring and resolving Blocking Actions under TC/SA role and follow-up with the trade for capturing of missing information/documentation for processing (COC and/or SOR/SOL), ensuring timeliness of issuance.
- Complying with Quality Management System procedures as well as IVP rules, Country Instructions and other relevant instructions.
- Constantly strive to deliver outstanding services
- Build and foster collaboration with internal teams involved in service delivery
- Identify, act upon and follow up client reported issues and inform the Sales and Operations Teams accordingly
- Constantly listen to the voice of the market
- Proactively keep in touch with the client base to strengthen relationships and ensure retention
- Exceed regular service level and provide extra-mile support
- Be abreast of SGS new products and services and propose them to customers accordingly
- Go beyond clients’ core business to identify new opportunities

Qualifications
- Matric (Grade 12)
- Relevant University Degree or equivalent professional qualification will be an advantage
- Minimum of 2 years’ experience in international trade (import/export), with a successful track record
- Proficient in MS Office, especially with MS Word, Outlook, PowerPoint and Excel programs
- Experience in SGS TFS services is an advantage

Additional Information

All appointments are made in line with our employment equity plan.



  • Sandton, South Africa SGS Full time

    **Company Description** We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 99,250 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description** Primary...


  • Sandton, South Africa SGS Full time

    **Company Description** SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to...


  • Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Absa...


  • Sandton, South Africa Unilever Brazil Full time

    KAM – Route to Market Function : Food Solutions CD Reports to : NAM RTM – Cash & Carry & Bidfood Scope : Local Location : South Africa Terms & Conditions : Full time ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and...


  • Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...


  • Sandton, South Africa Bank of China Limited Johannesburg Branch Full time

    Responsibilities Understanding the Trade Finance market, acquire new customers, and market trade finance customers Familiar with bank's corporate customer credit business, can independently initiate credit reports Assist customers with their day to day transactional processing requirements in terms of trade finance products and services Ensure all working...


  • Sandton, Gauteng, South Africa Bank of China Limited Johannesburg Branch Full time R30 000 - R85 000 per year

    ResponsibilitiesUnderstanding the Trade Finance market, acquire new customers, and market trade finance customersFamiliar with bank's corporate customer credit business, can independently initiate credit reportsAssist customers with their day to day transactional processing requirements in terms of trade finance products and servicesEnsure all working files...


  • Sandton, Gauteng, South Africa Tych Business Solutions Full time R400 000 - R800 000 per year

    Job PurposeThe Retail Key Accounts Manager will support the development and management of efficient and effective relationships with key accounts, specifically across all major retailers. The role will ensure that customer requests, inquiries, returns, and complaints are resolved timeously. It will also assist in the execution of Vector Logistics' Retail Key...

  • Market Analyst

    1 week ago


    Sandton, Gauteng, South Africa Traze Full time R250 000 - R600 000 per year

    Company DescriptionTraze is committed to designing a more accessible, fair, and transparent way of trading. We aim to demystify trading through an intuitive platform that builds confidence. Traze also provides tools and education to help traders continually improve their skills and create bespoke portfolios. The company strives for excellence and...

  • Financial Analyst

    2 weeks ago


    Sandton, South Africa Excellerate Full time

    **Main purpose / objective of the position**: To ensure that finance is seen as a value adding business partner (Business, Tenants, Property Asset Management and External clients). Develop Finance's influence in the making of business decisions. Analyses of financial, trading, retailer and other associated data by collecting, monitoring and studying data;...