Call Centre Manager

**Our client in the BPO sector is looking for a CCM Manager.** **Responsibilities**: - Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. - Establish a high standard for productivity, quality, and customer service as well as define user guidelines. - Develop company systems for customer...

Key Responsibilities Set and manage clear performance, quality, and development goals for team members. Motivate and coach the team to achieve and exceed sales targets. Manage incentive programs and budgets. Oversee onboarding and training for new consultants. Support staff career growth and skills development Handle people-related issues including...

Key ResponsibilitiesSet and manage clear performance, quality, and development goals for team members.Motivate and coach the team to achieve and exceed sales targets.Manage incentive programs and budgets.Oversee onboarding and training for new consultants.Support staff career growth and skills development.Handle people-related issues including absenteeism,...

A leading staffing agency in Cape Town is seeking a Team Manager to oversee a sales team. Responsibilities include setting performance goals, coaching team members, and managing onboarding and training. The ideal candidate will have over 3 years of experience in team management within a sales environment and at least 2 years in an outbound call centre. This...

Job Title: Operations Call centre Manager:(Inbound) Looking for an Operations Manager with 5+ years of management experience in call centre, preferably in FMCG, retail, or direct selling industries.Seniority Level: Mid Career (4 - 6 yrs exp)Location: CPT - Northern Suburbs, Western CapeType: PermanentDuties and Responsibilities:Tertiary qualification in...

Job Title: Operations Call centre Manager:(Inbound) Looking for an Operations Manager with 5+ years of management experience in call centre, preferably in FMCG, retail, or direct selling industries.Seniority Level: Mid Career (4 - 6 yrs exp)Location: CPT - Northern Suburbs, Western CapeType: PermanentDuties and Responsibilities:Tertiary qualification in...

Customer Call Centre Manager Founded in 2004, the IDM Group has established itself as South Africa’s leading debt management business. We pride ourselves on providing the best debt counselling and financial solutions to South African consumers. To date, we have assisted more than 40,000 clients. As the industry leader and owner of DebtBusters, South...

Job Overview: We are looking for a skilled Call Centre Consultant to join our team. The ideal candidate will manage inbound calls from clients, liaise with sales people, stores, and warehouses. Responsible for processing orders and capturing payments on the system.Duties and Responsibilities: Manage inbound calls from clients Liaise with sales people, stores...

Job Overview: We are looking for a skilled Call Centre Consultant to join our team. The ideal candidate will manage inbound calls from clients, liaise with sales people, stores, and warehouses. Responsible for processing orders and capturing payments on the system.Duties and Responsibilities:Manage inbound calls from clientsLiaise with sales people, stores...

**Outbound/Inbound Call Centre Manager** **Remuneration**: R35,000-R45,000 per month (based on experience) **Job Type**: Full-time **Company Overview**: We are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, we aim to be the forefront brokerage brand globally, driven by...