Inbound/outbound Call Centre Manager

1 week ago

Cape Town, South Africa Jambo Home Loans Full time

**Outbound/Inbound Call Centre Manager**

**Remuneration**: R35,000-R45,000 per month (based on experience)

**Job Type**: Full-time

**Company Overview**:
We are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, we aim to be the forefront brokerage brand globally, driven by professionalism, forward-thinking, and results.

**Key Responsibilities**:

- Oversee the day-to-day operations of the outbound and inbound call centres.
- Develop and implement strategies to improve call centre performance and achieve key performance indicators (KPIs).
- Manage, train, and mentor call centre staff to ensure high levels of customer service and operational efficiency.
- Monitor call centre metrics and prepare regular performance reports for senior management.
- Handle escalated customer issues and provide effective resolutions.
- Collaborate with other departments to ensure a seamless customer experience.
- Implement and maintain call centre technology and software to optimise operations.
- Ensure compliance with company policies, industry regulations, and quality standards.
- Conduct regular team meetings and performance reviews.
- Recruit and train call centre staff

**Requirements**:

- **Minimum of 2-5+ years of experience in managing a call centre.**
- Proven track record of successfully managing outbound and inbound call centre teams.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal skills.
- Proficiency in call centre software and technology.
- Ability to analyse data and make informed decisions to drive performance.
- Strong problem-solving skills and ability to handle high-pressure situations.
- Flexibility to work in a fast-paced and dynamic environment.
- IT skills are essential for managing call centre systems and tools.
- Own Laptop & Transport

**Plus points**:

- Dialfire software experience
- HubSpot CRM experience
- Looker Studio experience

**Why Join Us**:
Joining our team means being part of a supportive and innovative environment where your ideas are valued. You'll have the chance to work on exciting projects and grow both personally and professionally. If you're looking for a challenging yet rewarding opportunity, we want to hear from you.

**How to Apply**:
**Job Types**: Full-time, Permanent

Renermation :R35,000-R45,000 per month

**Job Types**: Full-time, Permanent

Pay: R35 000,00 - R45 000,00 per month

Work Location: In person

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