Territory Account Manager, Rest of SA

2 months ago

Durban, South Africa Stratogo Full time
Position: Territory Account Manager

Location: Durban or Pietermaritzburg

Role Summary:

The Territory Account Manager embodies strategy by driving the growth of specific cities, areas and partners, both on the top-line (orders and clients growth) and bottom line (average basket), with a focus on the partner's dimension & experience of the marketplace. This role is an opportunity to help grow our clients online food ordering and delivery platform with a strong sense of ownership. This role calls for a combination of an operational approach, analysis of performance and exceptional relationship management.

Primary Goal:
The primary focus will be bringing on new small-and-medium sized merchants (not necessarily only restaurants) that fit our clients partnership criteria, and you'll use your skills in emailing, cold-calling, and driving internal processes to set up our partnerships for success.

Minimum Qualification Criteria:
  • Minimum 3 years of experience in an Account Management or Business Development role
  • Bachelors Degree in a Commercial/Technical field - (Sales and Marketing)
  • Advanced Excel proficiency and an interest in dealing with numbers and analysis
  • Good communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
  • Ability to take initiatives and easily adapt to constantly-changing work environments.
  • Desire to work with restaurants/merchants & building a strategic partnership, being proactive, creating positive and lasting relationships to bring them added new value and helping them to reach their potential on our clients platform
  • Project Management: good organization, prioritization & time management skills
  • Problem solving skills: when you see a problem, you work hard and think out of the box until you fix it
  • Be proactive and build positive and lasting relationships with our client's partners
  • Highly autonomous - able to work with minimal oversight
Roles and Responsibilities:
  • Responsible for driving business performance
  • Identify key merchants to acquire to keep enriching the selection already available on the platform, and coordinate with the dedicated sales team to make sure you close the deal
  • Create long-term relationships with key accounts, ultimately enhancing their financials, marketing efforts, engagement and satisfaction.
  • Drive on-the-ground knowledge and context about the city & partner operations to the wider team across SA
  • Act as an ambassador of our clients company mission, brand, and product
  • Communicate the value of our client to merchants and customers
  • Lead and coordinate end-to-end sales motion for Enterprise prospects including qualification, education, pricing/quoting, contract negotiation to close deals
  • Build strategic relationships to gain positioning with decision-makers while driving growth of new business
  • Acquire an extensive knowledge of the merchants, area and cities to identify further options to grow & developing new business pillars e.g. Convenience, Grocery
  • Build tools and processes, utilising analytical ability combined with operational rigour to drive forward critical metrics
  • Partner with internal teams to solve problems and ensure that feedback received is used in improving products and operations

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