Technical Lead Technical Production Support Services

About the Opportunity Lead the systems that power business performance. Your Purpose As the Technical Lead: Technical Production Support Services you will be responsible for driving the operational implementation of the group's technology strategy. This includes ensuring the management availability and optimal performance of all core business IT systems. You will play a key role in aligning infrastructure strategy with business objectives delivering resilient IT services and ensuring operational best practices while leading a high-performing technical team. Your Responsibilities In this role you will lead the design and maintenance of IT infrastructure strategies and architectures across cloud-native platforms hybrid systems and microservices. You will modernize legacy environments implement scalable technologies and ensure system resilience through phased upgrades and continuous optimization. You will oversee system performance by monitoring dashboards and key metrics such as uptime incident resolution and first-call resolution rates to ensure service excellence. A core responsibility will be ensuring legal regulatory and cybersecurity compliance through endpoint protection vulnerability management and secure cloud migration. You will lead disaster recovery and business continuity planning while managing infrastructure upgrades such as SQL and SharePoint migrations. You will be accountable for project execution managing system changes testing and governance frameworks to minimize risk. Collaboration with cross-functional teams including DevOps cybersecurity and product owners will be essential to aligning technical delivery with business outcomes. As a leader you will mentor your team drive a culture of continuous improvement and explore innovative technologies such as AI serverless computing and event streaming to keep the business at the forefront of digital innovation. Whats Required To succeed in this role you will bring at least 10 years of IT industry experience with 5 years at the management level. A tertiary qualification in Information Systems Technology is required alongside a strong technical foundation in enterprise computing cloud infrastructure and agile development lifecycles. You will need proven expertise in project and change management cybersecurity and infrastructure oversight. In addition to technical expertise you must demonstrate strong leadership stakeholder management and negotiation skills. Excellent communication presentation and executive writing skills are essential along with financial acumen to balance technical decisions with business impact. A quality-driven approach coupled with innovation and the ability to take calculated risks will set you apart. Where you will be working You will be based onsite working across the group's operations with a strong focus on system availability and service delivery. This role requires active collaboration with internal teams business stakeholders and external vendors to ensure technical strategies support the organization's objectives. What you will receive In return you will join an organization that values technology as a driver of business transformation. You will receive a market-related salary package along with the opportunity to shape and lead ICT infrastructure strategies that directly impact business continuity and performance. You will also gain exposure to innovative technologies ongoing professional development and the chance to contribute to meaningful digital transformation initiatives. Apply now If you are a seasoned IT leader with the vision expertise and drive to lead critical production support services we want to hear from you. Take the next step in your career and join a team where technology and leadership converge to deliver business excellence. Submit your CV to with the subject line Technical Lead Application. Key Skills Dhcp SQL Active Directory VOIP VMware Customer Service Windows Trouble Shooting Java VPN Sharepiont hardware Dns Technical Support Software Applications Employment Type Full-Time Experience years Vacancy 1 #J-18808-Ljbffr