Technical Support Engineer

4 weeks ago

Johannesburg, South Africa Hikvision South Africa Full time

Hikvision is the world’s leading provider of innovative video surveillance products and solutions. Featuring the industry’s strongest R&D workforce, Hikvision advances core technologies of audio and video encoding, video image processing, and related data storage, as well as forward-looking technologies such as cloud computing, big data, and deep learning. In addition to the video surveillance industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. Since its establishment in 2001, Hikvision operates 46 regional subsidiaries all over the world to achieve a truly global presence and quickly achieved a leading worldwide market position in the security industry. RESPONSIBILITIES Possess in depth knowledge of security products and system; Provide technical training to employees of clients to help them improve their level of technical; Consulting or answering inquiries of clients regarding Hikvision products and do troubleshooting to solve technical problems; Responsible for technical support and introduce new product feature to clients; Compile technical documents about products, technology and solutions of Hikvision; Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions; Liaise with sales staff, analysis of the practical needs of customers, provide a complete project plan; Provide Hikvision Certificate training to clients; To coordinate resources, provide technical support MINIMUM REQUIREMENTS Understanding Hikvision Products with Hikvision Certificate; Minimum 5 years’ of experience in equivalent position; Experiences in technical support consulting in the field of CCTV system, Intercom, access control, alarm system etc.; Excellent communication, interpersonal, analytical, problem-solving, presentation, and organizational skills; Proficiency with Microsoft Office Suite (Word, Excel and Power Point); Personal integrity and strong team spirit; Independent work skills and strong in pressure resistance; Understand the sense of responsibility, carefulness and coordination; Decent adaptability to work in multicultural organizations. PACKAGE & REMUNERATION Salary: Market Related Benefit: Cell phone allowance, Medical Aid, Travel Allowance, Life Insurance #J-18808-Ljbffr

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