Operations Duty Manager
19 hours ago
Bring your leadership expertise to one of Cape Town’s most dynamic hospitality and entertainment environments. This is an opportunity to ensure world-class guest experiences while managing complex, high-traffic operations. As Operations Duty Manager, you will oversee all front-of-house and guest-facing activities across the property — ensuring smooth execution of daily operations, events, and promotions. You’ll be accountable for service excellence, operational compliance, and coordination between internal teams and external partners to deliver a seamless customer journey. What You’ll Do Manage daily operational activities across multiple departments, including facilities, retail, and F&B. Conduct shift briefings, manage handovers, and ensure strong communication across teams. Implement and monitor service standards to maintain a premium guest experience. Oversee compliance with safety, health, and environmental regulations. Handle guest escalations, queries, and complaints with professionalism and urgency. Collaborate with marketing on promotions and events to enhance the guest experience. Ensure tenant and service provider performance aligns with brand and contractual standards. Compile and present operational reports and recommendations for improvement. What You Bring Matric plus a 3-year Hotel School Diploma or equivalent. Minimum of 5 years’ experience, including 3 years in a management role within hospitality or retail operations. Proven ability to manage diverse teams and complex operations. Strong knowledge of hospitality systems (Opera, Micros, MS Office). Understanding of relevant legislation, including labour, risk, and safety. Analytical thinker with attention to detail and strong decision-making ability. Customer-centric approach with excellent interpersonal and communication skills. Availability to work shifts, weekends, and public holidays as required. What Success Looks Like Operational efficiency maintained across all departments. Exceptional guest satisfaction and rapid resolution of escalations. Consistent adherence to brand, safety, and compliance standards. Strong collaboration across business units and service providers. Positive, motivated teams delivering on customer experience goals.
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Operations Duty Manager
2 weeks ago
Cape Town, South Africa Ad Talent Full timeWho Are WeWe are a leading hospitality, gaming and events group, focused on creating memorable customer experiences. Through innovation and excellence, we aim to enhance brand recognition, grow our customer base and deliver sustainable business growth.Who We Are Looking ForWe are looking for an experienced and energetic Operations Duty Manager who thrives in...
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Operations Duty Manager
3 weeks ago
Cape Town, South Africa Ad Talent Full timeWho Are We We are a leading hospitality, gaming and events group, focused on creating memorable customer experiences. Through innovation and excellence, we aim to enhance brand recognition, grow our customer base and deliver sustainable business growth. Who We Are Looking For We are looking for an experienced and energetic Operations Duty Manager who thrives...
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Operations Duty Manager
7 days ago
Cape Town, South Africa Ad Talent Africa Full timeWho Are We We are a leading hospitality, gaming and events group, focused on creating memorable customer experiences. Through innovation and excellence, we aim to enhance brand recognition, grow our customer base and deliver sustainable business growth. Who We Are Looking For We are looking for an experienced and energetic Operations Duty Manager who thrives...
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Operations Duty Manager
1 week ago
Cape Town, South Africa Sun International Full time**Job Purpose** The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes /...
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Operations Duty Manager
23 hours ago
Cape Town, South Africa Edge Executive Search Group Full timeBring your leadership expertise to one of Cape Town’s most dynamic hospitality and entertainment environments. This is an opportunity to ensure world-class guest experiences while managing complex, high-traffic operations. As Operations Duty Manager, you will oversee all front-of-house and guest-facing activities across the property — ensuring smooth...
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Operations Duty Manager
1 day ago
Cape Town, South Africa Edge Executives Full timeBring your leadership expertise to one of Cape Town’s most dynamic hospitality and entertainment environments. This is an opportunity to ensure world-class guest experiences while managing complex, high-traffic operations.As Operations Duty Manager, you will oversee all front-of-house and guest-facing activities across the property — ensuring smooth...
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Operations Duty Manager
1 week ago
Cape Town, Western Cape, South Africa Edge Executives Full time R300 000 - R500 000 per yearBring your leadership expertise to one of Cape Town's most dynamic hospitality and entertainment environments. This is an opportunity to ensure world-class guest experiences while managing complex, high-traffic operations.As Operations Duty Manager, you will oversee all front-of-house and guest-facing activities across the property — ensuring smooth...
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Duty Manager
2 weeks ago
Cape Town, South Africa Newmark Hotels Full time**Job Advert Summary**: The Duty Manager acts as the key representative of the management team during their shift, ensuring the highest levels of guest satisfaction while maintaining smooth hotel operations. This position combines guest relations responsibilities with operational oversight, requiring strong leadership, problem-solving skills, and a genuine...
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Duty Manager
3 weeks ago
Cape Town, South Africa Phoenix Recruitment Full timeDuties: Guest Experience: Personally welcome VIP guests, repeat guests and special occasion stays, ensuring tailored attention.Oversee the entire check-in and check-out process, ensuring efficiency and a warm, professional standard.Manage guest complaints and feedback, resolving issues promptly while protecting the hotels reputation.Actively engage with...
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Duty Manager
2 days ago
Cape Town, South Africa MORE Collection Full time**Position Overview**: The Duty Manager ensures the smooth running of daily hotel operations, acting as the senior point of contact for both guests and staff during assigned shifts. This role requires strong leadership, exceptional guest service skills, and the ability to resolve challenges quickly while upholding the hotel’s standards and...
