Operations Duty Manager

Who Are We We are a leading hospitality, gaming and events group, focused on creating memorable customer experiences. Through innovation and excellence, we aim to enhance brand recognition, grow our customer base and deliver sustainable business growth. Who We Are Looking For We are looking for an experienced and energetic Operations Duty Manager who thrives...

Who Are We We are a leading hospitality, gaming and events group, focused on creating memorable customer experiences. Through innovation and excellence, we aim to enhance brand recognition, grow our customer base and deliver sustainable business growth. Who We Are Looking For We are looking for an experienced and energetic Operations Duty Manager who thrives...

**Job Purpose** The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes /...

Bring your leadership expertise to one of Cape Town’s most dynamic hospitality and entertainment environments. This is an opportunity to ensure world-class guest experiences while managing complex, high-traffic operations. As Operations Duty Manager, you will oversee all front-of-house and guest-facing activities across the property — ensuring smooth...

Bring your leadership expertise to one of Cape Town’s most dynamic hospitality and entertainment environments. This is an opportunity to ensure world-class guest experiences while managing complex, high-traffic operations. As Operations Duty Manager, you will oversee all front-of-house and guest-facing activities across the property — ensuring smooth...

Bring your leadership expertise to one of Cape Town’s most dynamic hospitality and entertainment environments. This is an opportunity to ensure world-class guest experiences while managing complex, high-traffic operations.As Operations Duty Manager, you will oversee all front-of-house and guest-facing activities across the property — ensuring smooth...

Bring your leadership expertise to one of Cape Town's most dynamic hospitality and entertainment environments. This is an opportunity to ensure world-class guest experiences while managing complex, high-traffic operations.As Operations Duty Manager, you will oversee all front-of-house and guest-facing activities across the property — ensuring smooth...

**Job Advert Summary**: The Duty Manager acts as the key representative of the management team during their shift, ensuring the highest levels of guest satisfaction while maintaining smooth hotel operations. This position combines guest relations responsibilities with operational oversight, requiring strong leadership, problem-solving skills, and a genuine...

Duties: Guest Experience: Personally welcome VIP guests, repeat guests and special occasion stays, ensuring tailored attention.Oversee the entire check-in and check-out process, ensuring efficiency and a warm, professional standard.Manage guest complaints and feedback, resolving issues promptly while protecting the hotels reputation.Actively engage with...

**Position Overview**: The Duty Manager ensures the smooth running of daily hotel operations, acting as the senior point of contact for both guests and staff during assigned shifts. This role requires strong leadership, exceptional guest service skills, and the ability to resolve challenges quickly while upholding the hotel’s standards and...