Service Technician

About Epiroc Epiroc is a multinational company with a presence in countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification. Life at Epiroc By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values : collaboration, commitment and innovation. The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries. Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package. Your mission as a Service Technician As a Service Technician, you will drive the success of the Epiroc Surface Drill Rigs product line by leveraging deep technical expertise and a commitment to excellence. What you’ll do Provide specialized support for Epiroc machine systems, including automation technologies. Perform scheduled services and breakdown repairs on Epiroc RCS and equipment. Cultivate and maintain strong, long‑term relationships with customers. Coach Epiroc and mine site employees on operating, troubleshooting, and repairing Epiroc autonomous and other equipment systems. Perform fault diagnosis, root cause analysis, and implement effective solutions. Promote and market Field Service work, as well as other Aftermarket services and products, to customers to support the growth of the Aftermarket Department. Participate in Root Cause Analysis (RCA) initiatives to identify recurring failures and collaborate with the Product Company to develop sustainable solutions. Liaise with Epiroc Product Company Engineering representatives to enhance product development. Assist with spare parts inquiries and participate in on‑site stocking activities as needed. Report to management regarding any issues affecting Epiroc equipment performance. What you’ll bring In-depth technical knowledge of Epiroc Surface Rotary Blasthole Drills. Grade and a Trade Qualification (Millwright will be advantageous) Advanced troubleshooting skills for Remote Control Systems (RCS). Experience with Trimble High Precision GPS systems. Expertise in automation implementation is advantageous. Strong proficiency in troubleshooting all drill systems. Who you are Excellent interpersonal skills and the ability to communicate effectively with diverse teams. Computer literate with proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Strong planning and organizational skills. Ability to work independently and uphold Epiroc standards. Valid driver's license. Location Lephalale, Limpopo Closing Date : December 5 Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal / identifiable information photo, ID number, address, date of birth from your application. Epiroc is a global productivity partner for mining and construction customers and accelerates the transformation toward a sustainable society. With ground‑breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK billion in 3, and has around passionate employees supporting and collaborating with customers in around countries. #J-18808-Ljbffr