Account And Relationship Manager

5 days ago

Cape Town, South Africa Job Crystal Full time

Job Intro Account and Relationship Manager - WC - Cape Town, WC Western Cape Purpose of the role : Manage and grow a portfolio of clients — driving revenue, increasing product adoption, and reducing churn across our fintech ecosystem. As a Growth Partner, you'll be the trusted advisor to merchants, helping them unlock the full value of the company's integrated product suite : Card, Cash, Capital, Software, and VAS. This is a strategic, data-led role focused on retention, upsell, and long‑term growth. Responsibilities Grow Revenue : Identify cross‑sell and upsell opportunities using data insights and consultative selling. Retain & Reactivate : Spot early signs of churn and implement proactive retention strategies. Manage Relationships : Build trust through regular check‑ins, education sessions, and personalised support. Report & Analyse : Maintain CRM discipline, track performance, and share actionable insights. Collaborate & Learn : Work with Growth Executives and internal teams to align on growth priorities and share best practices. Offer Experience and Qualification : 3+ years in account management, customer success, or commercial sales. Strong analytical skills and experience with CRM tools. Fintech, financial services, or merchant services experience (preferred). Matric required; tertiary qualification in Business, Commerce, or Marketing is a plus. Excellent communication and relationship‑building skills. Monthly Salary : Market related. Key Traits We Value Customer relationship mastery Drivers License KPIs Commercial acumen Consultative selling ability Data‑driven decision‑making Accountability & ownership Revenue growth across your merchant base Product penetration and upsell success Churn reduction and merchant retention CRM accuracy and reporting discipline #J-18808-Ljbffr

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