Clinical Supervisor

We are recruiting for our client company that offers professional Employee Assistance Programme (EAP) services to a host of large companies in South Africa. They hold their EAP service at an exceptionally high standard and are seeking another Clinical Supervisor to maintain these standards across their teams. Role Purpose To oversee the daily clinical development and supervision of the operational team, ensuring adherence to ethical standards and continuous professional development in line with regulatory board requirements. Requirements A National Senior Certificate is essential Qualified and Registered Counsellor, Social Worker or Psychologist Postgraduate qualification would be an advantage 5-7 Years’ experience in the counselling industry as a practitioner Minimum of 5 years’ experience in a management/supervisory position Clinical and managerial/supervisory experience in an EAP Wellness environment is essential Clinical training/facilitation and development experience is advantageous Duties and Responsibilities Manage the quality assurance processes and ensure that trends and failures are used to enhance the internal team and external clients’ clinical training and insights. Development and maintenance of clinical protocols and standard operating procedures to align with the quality management system process. Manage the Voice of the Customer and complaints service function, ensuring the highest standards of customer service delivery . Provide expert advice to internal and external stakeholders around clinical decision making , innovative ad hoc requests and clinical insights on client reporting. Take ownership of the training, coaching, and clinical supervision functions within the care centre, fostering professional growth and ensuring clinical excellence. Lead and support a team of direct reports, driving performance, engagement, and accountability. Act as the primary contact for sensitive client referrals, delivering counselling and coaching services with professionalism, empathy and discretion. Strong clinical expertise across diverse psychotherapeutic frameworks and holistic wellness models. Proven ability to coach, mentor and develop clinicians in counselling and wellness practices. Effective management skills with experience leading teams and driving performance. Solid understanding of the Quality Assurance (QA) cycle and its application in clinical settings. Skilled in designing, documenting, and implementing operational processes . Exceptional presentation and training capabilities for diverse audiences. High level of agility, resilience and composure in navigating complex internal and client‑facing situations. If this opportunity sounds like your next great step in your clinical EAP career, apply now. Seniority Level Mid‑Senior level Employment type Full‑time Job function Health Care Provider, Management, and Customer Service Industries Health and Human Services #J-18808-Ljbffr