Clinical Supervisor

We are recruiting for our client company that offers professional
Employee Assistance Programme (EAP) services
to a host of large companies in South Africa. They hold their EAP service at an exceptionally high standard and are seeking another
Clinical Supervisor
to maintain these standards across their teams.

Role Purpose

To oversee the daily clinical development and supervision of the operational team, ensuring adherence to ethical standards and continuous professional development in line with regulatory board requirements.

Requirements

• A National Senior Certificate is essential
• Qualified and Registered
  Counsellor, Social Worker or Psychologist
• Postgraduate qualification would be an advantage
• 5-7 Years' experience in the counselling industry as a
  practitioner
• Minimum of 5 years' experience in a
  management/supervisory
  position
• Clinical and managerial/supervisory experience in an
  EAP Wellness
  environment is essential
• Clinical training/facilitation
  and development experience is advantageous

Duties and Responsibilities

• Manage the
  quality assurance
  processes and ensure that trends and failures are used to enhance the internal team and external clients' clinical training and insights.
• Development and maintenance of
  clinical protocols and standard operating procedures
  to align with the quality management system process.
• Manage the Voice of the Customer and complaints service function, ensuring the highest standards of
  customer service delivery
  .
• Provide expert advice to internal and external stakeholders around
  clinical decision making
  , innovative ad hoc requests and clinical insights on client reporting.
• Take ownership of the
  training, coaching, and clinical supervision
  functions within the care centre, fostering professional growth and ensuring clinical excellence.
• Lead and support
  a team of direct reports, driving performance, engagement, and accountability.
• Act as the primary contact for sensitive client referrals, delivering counselling and coaching services with professionalism, empathy and discretion.

Competencies

• Strong
  clinical expertise
  across diverse psychotherapeutic frameworks and holistic wellness models.
• Proven ability to
  coach, mentor and develop clinicians
  in counselling and wellness practices.
• Effective
  management skills
  with experience leading teams and driving performance.
• Solid understanding of the
  Quality Assurance (QA) cycle
  and its application in clinical settings.
• Skilled in designing, documenting, and implementing
  operational processes
  .
• Exceptional
  presentation and training capabilities
  for diverse audiences.
• High level of
  agility, resilience and composure
  in navigating complex internal and client-facing situations.

If this opportunity sounds like your next great step in your clinical EAP career,
apply now.