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Clinical Supervisor: Employee Assistance Programme
2 weeks ago
**Introduction**
- Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.
**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.
**Role Purpose**
- To oversee the daily clinical development and supervision of the operational team, ensuring adherence to ethical standards and continuous professional development in line with regulatory board requirements.
**Requirements**:
- A National Senior Certificate is essential
- Qualified Registered Counsellor, Social Worker or Psychologist
- Postgraduate qualification would be an advantage for Social Work (Masters)
- 5-7 Years’ experience in the counselling industry as a practitioner
- Minimum of 5 years’ experience in a management/supervisory position
- Clinical and managerial/supervisory experience in an EAP Wellness environment would be an advantage
- Clinical training/facilitation and development experience is advantageous
**Duties & Responsibilities**
- Manage the quality assurance processes and ensure that trends and failures are used to enhance the internal team and external clients’ clinical training and insights.
- Development and maintenance of clinical protocols and standard operating procedures to align with the quality management system process.
- Manage the Voice of the Customer and complaints service function, ensuring the highest standards of customer service delivery.
- Provide expert advice to internal and external stakeholders around clinical decision making, innovative ad hoc requests and clinical insights on client reporting.
- Take ownership of the training, coaching, and clinical supervision functions within the care centre, fostering professional growth and ensuring clinical excellence.
- Lead and support a team of direct reports, driving performance, engagement, and accountability.
- Act as the primary contact for sensitive client referrals, delivering counselling and coaching services with professionalism, empathy and discretion.
**Competencies**
- Strong clinical expertise across diverse psychotherapeutic frameworks and holistic wellness models
- Proven ability to coach, mentor and develop clinicians in counselling and wellness practices
- Effective management skills with experience leading teams and driving performance
- Skilled in designing, documenting, and implementing operational processes
- Exceptional presentation and training capabilities for diverse audiences
- High level of agility, resilience and composure in navigating complex internal and client-facing situations
